Wendy's

3.6
780 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1540 Egypt Road, Phoenixville, PA
19460, United States

Hours

Reviews

3.6
780 reviews
5 stars
304
4 stars
169
3 stars
115
2 stars
62
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, particularly at the drive-thru, leading to a poor customer experience.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect substitutions.

Food Quality

While some customers enjoyed the food, there were complaints about cold meals and inconsistent quality.

Cleanliness

The restaurant was noted for being clean and well-kept, although some customers mentioned issues with the cleanliness of outdoor areas.

Speed of Service

Service speed was inconsistent, with some customers experiencing long wait times, especially during busy hours.
  • JM
    Jake McCoach
    Dec 21, 2025
    1.0
    I will never deliver from this store again. At 12:53 last night, I received a ping for an Uber Eats order from this Wendy's. Seeing that I was going to be there at 1:03, I had figured that the orders been made, there will still be somebody closing the store up, it's no problem. This is a scenario that plays out nightly for just about every establishment. When I pulled up, the lady working was cursing me out that they were closed and that she would not provide the order, which was already made and within view of the drive-thru window because "I received this order at 12:15 and I should have been there already." She sat there screaming and cussing and threatening to call the cops when she could have just provided the customer with the food that was already made, I could have gotten paid and I wouldn't have had to explain to the customer that her poor customer service led to the cancelation of their order. I was wildly disappointed. This instance led to a loss of $20 on a 2.5 mile order— pretty much a unicorn amongst Uber eats orders.
  • RB
    Ryan Back
    Dec 16, 2025
    1.0
    Employees are straight rude. Do better
  • BD
    Brandon Deitch
    Dec 6, 2025
    5.0
    Got breakfast and dinner here. Food was quickly prepared and it tasted great. The restaurant was clean and calm. The staff was friendly and helpful.
  • EE
    Evan
    Nov 29, 2025
    1.0
    There is a distinct difference between this Wendy's and any other nearby Wendy's (there are plenty). This one consistently has the worst service I've ever experienced at a fast food establishment. Don't get me wrong, I love most of Wendy's food, but I would jump for joy to see this specific location shut down and replaced with an Arby's (or any other inferior fast food). They've always got attitude at the drive through window. They *will* get your order wrong if you change anything from the default menu. Our latest attempt to order a biggie bag meal, after repeating our order twice, we tried to specify that we wanted to substitute the small fry for a small chili. This is a substitution that has been honored at every Wendy's we've gone to 100x before- this has never been an issue. The conversation goes: "No, we don't do that". "What do you mean, we always substitute this?", "Nope, we can't", "Alright thanks then". So instead of that we picked up food next door at Wawa- WAY better place to spend your money. But hey if you're still interested in Wendy's, I recommend driving 5 minutes down the road to the one in Collegeville. Same business, same food, far better service- always polite and friendly. And they'll let you get a small chili instead of small fry.
  • JJ
    Jeff Kardos Jr.
    Nov 22, 2025
    3.0
    Too busy to attend to counter customers.

Frequently Asked Questions About Wendy's

Is Egypt Road And 422 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's on Egypt Road?

The drive-thru is open Monday through Thursday and Sunday from 6:30 AM to midnight, and on Friday and Saturday from 6:30 AM to 1:00 AM.