Dunkin'

3.5
285 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Phoenixville, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
390 Schuylkill Rd, Phoenixville, PA
19460, United States

Hours

Reviews

3.5
285 reviews
5 stars
127
4 stars
46
3 stars
26
2 stars
24
1 star
62

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and misunderstandings, leading to dissatisfaction.

Staff Attitude

Feedback indicates a mix of experiences with staff, ranging from friendly and accommodating to rude and dismissive.

Food Quality

Several reviews highlighted concerns about stale or poorly prepared food items, impacting overall satisfaction.

Service Speed

While some customers praised the quick service, others noted slow and inconsistent service, especially during busy times.
  • AP
    Amanda Prueitt
    Jan 5, 2026
    1.0
    I've been going to Dunkin' regularly for maybe 15 years and have had good and bad experiences (of course it's going to vary by location), but this was the first bad experience I felt was worth reviewing. Bagel was stale, cream cheese was globbed on and somehow totally melted even though I opened it immediately, and my simple iced coffee (flavor + milk) was awful. The guy handing me my stuff didn't say a single word to me. Just do better....
  • RC
    Robert Cywinski
    Dec 26, 2025
    1.0
    Rudest window staff. My coffee was wrong and instead of making it right he just closed the window. Done with this place!
  • SS
    Sara Smithorsen
    Nov 3, 2025
    1.0
    Dunkin Donuts is so disappointing compared to what it used to be. This location like many in the area, has an extreme language barrier and the staff act like it's your fault. I constantly have to repeat my order at this location and still it's frequently wrong. Today I ordered a breakfast sandwich on a croissant and received a completely different breakfast wake up wrap. The staff rung up the order completely wrong and insisted that this was what I ordered, they refused to refund me and refused to remake it. I had to pay for their mistake which is atrocious customer service. They kept showing me the receipt they had rung up wrong. After trying a number of Dunkins in the area and experiencing staff that constantly have a language barrier, I think I'm just going to go back to making coffee at home. I'm tired of the staff acting like it's my fault that they can't comprehend "hot coffee, cream and sugar". Or that cutting a breakfast sandwich in half is a super foreign concept.
  • CC
    Connor Cavanaugh
    Oct 13, 2025
    1.0
    What’s the point of rushing everyone through their order at the drive through if you CONSISTENTLY get 35% of the order wrong EVERYTIME!
  • ZK
    Zee Kay
    Sep 8, 2025
    1.0
    Worst Dunkin experience ever. The lady with visibly dirty nails kept touching the grabbing tissue and straightening it to grab multiple items with the same one on all sides! She never switched out the grabbing tissue. The blue berry muffin was obviously at least a day old if not more. Extremely hard, chewy brittle and tasted like cardboard. Instantly threw it all in garbage. Will NEVER be going there or ordering from them again. Please do better!

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Phoenixville, PA?

Dunkin' in Phoenixville, PA is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

This Dunkin' location offers both delivery and curbside pickup services for customer convenience.