Dunkin'

3.6
283 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Phoenixville, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
390 Schuylkill Rd, Phoenixville, PA
19460, United States

Hours

Reviews

3.6
283 reviews
5 stars
127
4 stars
46
3 stars
26
2 stars
24
1 star
60

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent mistakes with their orders, leading to frustration and dissatisfaction.

Customer Service

Feedback on staff behavior was mixed; while some praised friendly service, others noted rudeness and poor communication.

Food Quality

Several reviews mentioned issues with food freshness and quality, including stale items and incorrect preparation.

Speed of Service

While some customers appreciated the quick service, others experienced delays and inconsistency in order fulfillment.

Cleanliness

Concerns were raised about cleanliness, particularly regarding food handling practices and the state of the dining area.
  • SS
    Sara Smithorsen
    Nov 3, 2025
    1.0
    Dunkin Donuts is so disappointing compared to what it used to be. This location like many in the area, has an extreme language barrier and the staff act like it's your fault. I constantly have to repeat my order at this location and still it's frequently wrong. Today I ordered a breakfast sandwich on a croissant and received a completely different breakfast wake up wrap. The staff rung up the order completely wrong and insisted that this was what I ordered, they refused to refund me and refused to remake it. I had to pay for their mistake which is atrocious customer service. They kept showing me the receipt they had rung up wrong. After trying a number of Dunkins in the area and experiencing staff that constantly have a language barrier, I think I'm just going to go back to making coffee at home. I'm tired of the staff acting like it's my fault that they can't comprehend "hot coffee, cream and sugar". Or that cutting a breakfast sandwich in half is a super foreign concept.
  • CC
    Connor Cavanaugh
    Oct 13, 2025
    1.0
    What’s the point of rushing everyone through their order at the drive through if you CONSISTENTLY get 35% of the order wrong EVERYTIME!
  • ZK
    Zee Kay
    Sep 8, 2025
    1.0
    Worst Dunkin experience ever. The lady with visibly dirty nails kept touching the grabbing tissue and straightening it to grab multiple items with the same one on all sides! She never switched out the grabbing tissue. The blue berry muffin was obviously at least a day old if not more. Extremely hard, chewy brittle and tasted like cardboard. Instantly threw it all in garbage. Will NEVER be going there or ordering from them again. Please do better!
  • BD
    Brian Duffy
    Aug 9, 2025
    5.0
    Great staff
  • JF
    Jay Freas
    Jul 10, 2025
    3.0
    It's Dunkin

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Phoenixville, PA?

Dunkin' in Phoenixville, PA is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

This Dunkin' location offers both delivery and curbside pickup services for customer convenience.