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Wingstop

2.6
(138 reviews)

Business Details

(267) 892-9464
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Philadelphia Ridge Ave. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
7124 Ridge Ave Suite 10, Philadelphia, PA
19128, United States

Hours

Reviews

2.6
138 reviews
5 stars
45
4 stars
4
3 stars
7
2 stars
13
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Delays

Customers frequently reported long wait times for their orders, often exceeding the promised pickup times.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong flavors.

Food Quality

While some customers praised the food, others complained about undercooked or poorly prepared items, including raw chicken and bland flavors.

Staff Behavior

Several reviews noted unprofessional behavior from staff, including lack of communication and poor customer service.

Cleanliness Concerns

There were mentions of unsanitary conditions, including staff not wearing gloves and dirty tables.
  • GP
    Geoffrey Petersen
    Jan 31, 2026
    1.0
    Order was suppose to ready at 12:00pm (7-12 minutes). Not done till 12:11pm. No sense of urgency.
  • LB
    Leah Brown
    Jan 22, 2026
    1.0
    I arrived at 9:30 PM to pick up my order, which was scheduled to be ready between 9:20–9:25 PM. When I got there, I was the only customer in the store, yet I still had to wait an additional 30 minutes. During that time, staff remained in the back preparing other orders while mine had clearly been overlooked. Eventually, a staff member admitted that my order had been messed up. At no point was I proactively informed of the delay or offered an explanation until I asked. This level of disorganization is unacceptable, especially for a pickup order placed in advance and during a time when the store was not busy. Waiting 30 extra minutes after the promised pickup window, despite being the only customer present, shows a lack of basic attention and respect for customers’ time. This experience was frustrating and completely avoidable. Given the admitted error and excessive delay, a refund is warranted.
  • ZS
    Zeez S
    Jan 22, 2026
    1.0
    If you plan on eating, order 3 hours ahead
  • JB
    Janelia Brooks
    Jan 19, 2026
    1.0
    I'm so shock that wingstop was still opening due to the machine working slow on cooking wings. I near chock and scared when I saw my wings once I got home. Now my fries were ok. Lord help with wingstop in this area get the machine fix or replace for someone get sick. Now the place was pack with workers, but they had so many orders place and bag. But machine is cooking food crazy.
  • HH
    Hannelore Hauke
    Jan 16, 2026
    1.0
    Ordered online for an 11:45a pick-up. Lights on but door locked. Knocked, no answer. Called, just on hold forever. Had to get back to work so now I have a credit card charge to dispute. Thanks.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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