When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Philadelphia Island Ave. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Many customers reported issues with food quality, including undercooked wings, soggy fries, and incorrect orders.
Service Issues
Numerous reviews highlighted poor customer service, including long wait times, rude staff, and lack of communication.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and improper food handling practices.
Order Accuracy
Frequent complaints about missing items and incorrect orders, with customers advised to check their bags before leaving.
HH
HMZ Harris
Dec 27, 2025
1.0
The food was awful. It tasted like grease, the wings had no flavor. It’s the preparation from this location. I have never experienced that before. Staff needs retraining on making the food i don’t know . Like no funny stuff.
KT
Kadence Tran
Dec 8, 2025
1.0
scheduled pickup for 3:30, recieved the food past 4:15. when we recieved the food, we were missing 15 whole wings. food came out cold, containers were dripping and leaking through the bag. customer service was terrible. we had to wait 10 minutes for a cup for our meal. when asking about the food, we were met witha bad attitude and the bag if food was slammed in front of us. terrible experience, do not come to this location
NL
Nathalie Pierre Laurent
Nov 8, 2025
1.0
Order online asked for Cajun rub and got Buffalo chicken, wings, and sauce. Then you can’t even call to Jane your order rectified . Very disappointing as I am in town from Florida visiting worse service ever not to be able to talk to the store
DJ
delaine jones
Oct 20, 2025
2.0
The food is bomb!! Not sure if it's worth the hassle you have to go through to get it. Noone acknowledges, greets, or helps you. Someone just shouted to the customers "Everybody's food is being worked on. Please be patient." I would still be waiting for my food if I hadn't gone over to look for my name on the bag and ask for it. Workers talking, fussing, cursing and singing along with the radio over the food they were preparing didn't seemed too sanitary as well.
AA
Aryanna
Oct 11, 2025
1.0
my friend got food poisoning here and had to go to the ER!!! DO NOT EAT HERE
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What are the Wingstop Philadelphia Island Ave's operating hours?
Wingstop Philadelphia Island Ave is open daily from 10:30 AM to 1:00 AM.
Does Wingstop offer delivery and takeout services?
Yes, you can order online for carryout or delivery via their website or mobile app.
What types of wings and flavors does Wingstop Philadelphia Island Ave offer?
They offer classic, boneless wings, and tenders with over 11 iconic flavors including Lemon Pepper and Original Hot.
Does Wingstop Philadelphia Island Ave accept credit cards?
Yes, they accept American Express, Discover, Mastercard, and Visa.
Is there wheelchair accessibility at Wingstop Philadelphia Island Ave?
Yes, the location has wheelchair accessible entrance, restroom, and parking.
Are there any drive-through services at Wingstop Philadelphia Island Ave?
No, this location does not have a drive-through service.
What nearby places can I visit before or after dining at Wingstop Philadelphia Island Ave?
Nearby you can visit Penrose Plaza Shopping Center for shopping, Philly Pretzel Factory for bakery treats, and Fine Wine & Good Spirits for liquor store needs.
Are there convenient transit or service locations near Wingstop Philadelphia Island Ave?
Yes, nearby service locations include Phone Fix Accessories for mobile repairs and Chase Bank for financial services, making it easy to combine errands with your Wingstop visit.
What are some nearby dining options around Wingstop Philadelphia Island Ave?
Nearby dining options include Popeyes® Louisiana Kitchen, Subway, Wendy's, and Jamaica Way Limited for Caribbean cuisine, giving you variety in case you're exploring the area.