Wendy's

Reviews

• WK

  William King

  Jan 5, 2026
  1.0
  For context, I work in customer management within the City of Philadelphia government, where accountability, transparency, and proper documentation are essential. Because of this background, I am especially concerned by repeated service failures and the lack of clear transaction records at this location. To provide specific examples: • Summer 2025: I ordered a Baconator and politely asked to add lettuce, tomato, and onion immediately after placing the order. I was told this could not be done. When I stated I would ask for the items on the side instead, the manager informed me that they “do not do that” and refused. I requested a refund. When I asked for a receipt, I was told the receipt printer was broken. • January 5, 2026: I ordered a large chili and requested five packs of crackers and two chili sauce packets. At the window, I noticed I was given $5 less in change than owed. When I asked for a receipt, I was again told the receipt printer was broken. After pointing out the incorrect change, the cashier returned the missing $5. When I checked my bag, the crackers and chili sauce were missing entirely. Additionally, when requesting a receipt on multiple occasions, staff stated they could “take a picture of the receipt” instead. However, the image provided only showed the total amount of the order, not an itemized receipt or full transaction details. This does not serve as a proper substitute for a receipt and further limits transparency for customers attempting to verify their purchases. What concerns me most is the consistent pattern. Over a span of more than six months, I have repeatedly been told the receipt printer is broken. The staff at this location regularly display a dismissive, unfriendly, and rude attitude toward customers. Taken together, this creates the impression that receipts—and therefore customer surveys and transaction accountability—may be intentionally avoided. While service mistakes can happen, the attitude, lack of accountability, and repetition of these issues are unacceptable. At this point, I am seriously reconsidering my relationship with Wendy’s as a customer. I am unlikely to return to this location, and I am also discouraging friends and family from patronizing Wendy’s due to these experiences.
• CM

  Chris M

  Nov 21, 2025
  5.0
  Was surprised about how hot and delicious my chicken sandwich was!
• BJ

  Breezy J

  Nov 20, 2025
  1.0
  How your receipt machine not working?? I guess that's the work around for preventing people from doing the survey! Yall FOS! Wendys corp need to look into that. In addition, the guy taking orders need to stop interrupting people & let them say their order. You rushing & interrupting, is rude!
• RR

  Richard

  Nov 15, 2025
  2.0
  Terrible small crispy chicken, terrible not fresh. The medium size fries were small size, not fresh and stale tasting. They didn't even pack it full. Stingy on the ketchup. They didn't even give us a few in the bag. I had to ask and I only got 2. They have to charge extra for a few.
• MM

  mmantis

  Nov 5, 2025
  5.0
  Staff are a hit or miss.. food is always good to eat and fresh.

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