Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,713 reviews
5 stars
686
4 stars
405
3 stars
272
2 stars
117
1 star
233
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Customers frequently reported issues with food temperature, freshness, and incorrect orders, with some describing the food as cold or burnt.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and bathrooms.
Management Issues
Many customers expressed concerns about poor management, including staff behavior and operational inefficiencies.
- BCBrittany CamachoJan 2, 20261.030 dollars worth of food in the trash. Old cold fries, slimy old pickles on a sandwich even sandwich is ice cold and a whole mess. I ordered a large fries and it looks like someone ate half. The phone is unplugged or off can't even call to complain its a new year, do better. Forgot to add no straws or napkins, stop going to this location this one needs to shut down asap
- AWAmanda WilliamsDec 30, 20252.0I'm from out of state & the few times I've visited this location, the service is horrible. You wait time in the drive-thru is ridiculous. By the time you get to the speaker, it seems like they're always out of food. They should lead with what they have instead of asking want you want. I was stuck in line for 10 minutes and never placed an order. Due to the gate surrounding the trash being flung open, I wasn't able to get out of line until cars could move forward. Once I was able to get around the car in front of me, I pulled out of line & left.
- CCChloeDec 22, 20251.0It is the slowest Wendy's in the world!!!! The staff is terrible!
- KHKrissy Harris-ZellerDec 15, 20251.0I mentioned the sign said discount for military? Her response “We don’t do that no more” See photo of sign. I really wish there was more respect for military… Food was also cold and rock hard chicken tenders.
- LLLuis LopezDec 13, 20251.0Really bad experience bad attitude for the personal ...the worst Wendy's ever i won't recommend this place to no body ..this store its really dirty...
Frequently Asked Questions About Wendy's
Is Franklin Mills Blvd Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's at 399 Franklin Mills Blvd?
The drive-thru is open from 10:00 AM to midnight Monday through Wednesday and Sunday, and until 1:00 AM Thursday through Saturday.
Does this Wendy's location serve breakfast?
Yes, the Wendy's at 399 Franklin Mills Blvd serves breakfast, including breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at Wendy's on Franklin Mills Blvd?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
Is Wendy's at 399 Franklin Mills Blvd currently open?
Yes, Wendy's at this location is currently open and committed to serving customers with quality food every day.
How can I contact Wendy's at Franklin Mills Blvd for feedback or questions?
You can call the location directly at (215) 449-8188 or reach out to the Customer Care team via live chat or phone at 888-624-8140. Feedback can also be submitted through Wendy's Customer Satisfaction Survey online.
Where can I find Wendy's menu pricing and nutrition information?
Menu pricing may vary by location. Visit order.wendys.com or the mobile app, select this location, and view prices and nutrition/allergen information on the menu website or app.
Are there any other fast food restaurants near Wendy's at Franklin Mills Blvd?
Yes, nearby fast food restaurants include McDonald's, Subway, Burger King, Chick-fil-A, Taco Bell, and Popeyes Louisiana Kitchen, providing a variety of dining options close to Wendy's.
What shopping options are available near Wendy's on Franklin Mills Blvd?
Nearby shopping places include Walmart Supercenter, The Beer Store Philadelphia, PA Wine & Spirits, Babies"R"Us, and more, ideal for combining errands or leisure after your meal.
Are there any entertainment or leisure spots near Wendy's at Franklin Mills Blvd?
Yes, places like Star Park Philly (a playground) and Redbox kiosks are nearby, making it convenient to enjoy entertainment before or after dining at Wendy's.
How can nearby locations such as Katie O'Donnells pub be helpful when visiting Wendy's at Franklin Mills Blvd?
If you're with friends or family, after dining at Wendy's you might enjoy visiting nearby Katie O'Donnells pub for drinks or socializing, enhancing your outing in the area.