Wendy's

3.4
1442 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2100 Red Lion Road, Philadelphia, PA
19115, United States

Hours

Reviews

3.4
1,442 reviews
5 stars
495
4 stars
295
3 stars
212
2 stars
108
1 star
332

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Many customers reported receiving cold, overcooked, or incorrect food orders.

Cleanliness

Several reviews mentioned unsanitary conditions and unprofessional behavior from staff.

Order Accuracy

Frequent complaints about incorrect orders and missing items from orders.

Management Issues

Customers expressed dissatisfaction with management, citing unprofessional behavior and lack of oversight.
  • AL
    Aria Li
    Nov 1, 2025
    1.0
    I was behind someone and watched the workers treat her nicely but when it was my turn they changed and was cold and rude. I'm Asian and i don't know if it was racism or something but race shouldn't define service. I ordered a classic chicken and 3 drinks and all I got was the classic chicken and no drinks. It reeks of something I don't know how to explain and over all just a no. I don't recommend coming here.
  • AC
    April Cha
    Oct 29, 2025
    3.0
    I dont usually visit this location, but have ordered through Doordash a few times. My first visit today was a long wait. Orders was coming out very slow. Soda machine had only diet drinks. I waited almost 30 minutes for food. Some customers were saying there sandwiches were barely warm after waiting so long for their orders.
  • JR
    Jessica Recklau
    Oct 19, 2025
    1.0
    The Custumer service ,,,I even told the manager I was not coming back and both say bye the manager dint care to ask what was the problem whit the cashier and they dint want to give me a receipt,,horrible ,,,sence she took my order in till I got my order Sad Sad experience
  • JM
    JOSEPH MARANO
    Oct 12, 2025
    1.0
    The people that work the counter here, I wouldn't let clean a toilet. I see a girl wipe her nose on her arm, another arrives to work, dosent wash her hands and startes touching the food. Girl wearing a scarf, working the front counter, keeps repeating, "this is disgusting" as she's gathering fries and nuggets for my order and putting my order together. After the 5th time, I asked them to cancel my order, they say I have to do it online since I placed the order online. Horrible.
  • LB
    Luci Bell
    Oct 3, 2025
    1.0
    If I could give this place 0 stars I would someone need to report how this place have no customer service at all from people not taking orders when I’m the only one in line the bathroom barley works and they always out of something not sure if this place got new managers but they need better ones the one black girl big I see her smoking a hookah pen how unprofessional on the clock the big white women I assume she is the boss she needs to pay attention to the co workers they just serving anything horrible experience I won’t be back

Frequently Asked Questions About Wendy's

Is Red Lion Rd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.