Wendy's

3.5
961 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Philadelphia, PA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Philadelphia, PA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3000 Island Ave, Philadelphia, PA
19153, United States

Hours

Reviews

3.5
961 reviews
5 stars
345
4 stars
216
3 stars
160
2 stars
71
1 star
169

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and substitutions without notification.

Food Quality

Several reviews mentioned food being cold, undercooked, or not prepared as requested, leading to dissatisfaction.

Service Speed

Customers frequently complained about slow service, both in-store and at the drive-thru, with long wait times reported.

Cleanliness

The restaurant was noted to be dirty, with reports of greasy floors and unsanitary conditions in dining areas and restrooms.

Customer Service

Mixed feedback on staff behavior; some praised friendly service while others reported rudeness and unprofessionalism.
  • NG
    Ntune Entertainment Group
    Nov 8, 2025
    3.0
    Customer service would be better and the wait was long
  • RW
    Raven Watson
    Nov 2, 2025
    1.0
    Tried this location again to give it the benefit of the doubt. STAY AWAY! I ordered a salad today on 11/6 NOVEMBER! Why are yall selling products that expired in JUNE! ❌ at this point it’s a food safety issue. The state needs to come check this location out.
  • AP
    Adore Patterson
    Oct 30, 2025
    1.0
    I always come here but the past few times it has been increasingly worse. I come and place an order via mobile app, wait 15+ minutes. Asked for sauce for the inconvenience & they told me I have to pay? Why must I pay when I already had to wait more than 15 minutes for 1 sandwich…. Their customer service sucks
  • DM
    Daniel Motz
    Oct 29, 2025
    1.0
    They have signage that they are open 24 hours yet at around 2:30am they were saying they are no longer taking orders at the drive through.
  • TG
    Ti Gk
    Oct 27, 2025
    1.0
    The food made me sick. I waited awhile. I understand if they are shorthand. The food would make or break a place.

Frequently Asked Questions About Wendy's

Is 3000 Island Ave Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.