Wendy's

3.4
2019 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1515 Chestnut Street, Philadelphia, PA
19102, United States

Hours

Reviews

3.4
2,019 reviews
5 stars
646
4 stars
441
3 stars
340
2 stars
179
1 star
413

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times for food, often exceeding 30 minutes, with some stating it took over an hour.

Staff Attitude

Many reviews highlighted rude and unprofessional behavior from staff, with instances of employees ignoring customers and being dismissive.

Cleanliness

The restaurant was frequently described as dirty, with reports of filthy tables, bathrooms, and overall unsanitary conditions.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, and food that did not match their requests.

Food Quality

Feedback on food quality was mixed, with some customers finding it acceptable while others described it as cold, poorly made, or lacking flavor.
  • AX
    Alain Xiong-Calmes
    Nov 12, 2025
    1.0
    This is the worst thing Wendy’s I have ever been to. It is always super slow. Always something kinda weird happening here also. Why is this such a slow Wendy’s??? I feel bad for the workers also
  • RW
    roxanne williams
    Nov 12, 2025
    1.0
    Took them 50 minutes to tell me they lost my order, management horrible, front is horrible, no communication.
  • LT
    Lamont Twyne
    Nov 9, 2025
    5.0
    Ms Vivian, The Cashier Lobby Attendant is fantastic, she knows how to run the front of the operations to the perfection, the amazing individual has all of the bells and whistles to make a business operate. We need more professionals just like Ms.Vivian in the Fast Food Industry. Keep up the extraordinary work Vivian Yours, Executive Corporate Operations Manager
  • JM
    Jenn Mccarry
    Nov 2, 2025
    1.0
    I walked in the resturaunt 30 minutes before closing and was not served. They closed the bathrooms to all people remaining in line, and had to be reminded to serve their customers.
  • JG
    Jacob Goddard
    Oct 16, 2025
    1.0
    It took me 45 minutes to get my burger and fries. I said something after 35 minutes, and it still took another 10 minutes to get my food. They threw in an extra burger, but I didn't need another burger, I needed to no be late for work.

Frequently Asked Questions About Wendy's

Is Chestnut Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.