Wendy's

3.2
696 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1708 N Broad St., Philadelphia, PA
19121, United States

Hours

Reviews

3.2
696 reviews
5 stars
210
4 stars
113
3 stars
128
2 stars
69
1 star
176

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with long wait times for orders.

Staff Attitude

Many reviews highlighted rude and unprofessional behavior from staff, contributing to a negative experience.

Food Quality

While some customers enjoyed the food, there were numerous complaints about incorrect orders, cold food, and unsanitary conditions.

Cleanliness

The restaurant was often described as dirty, with unclean food prep areas and bathrooms.

Order Accuracy

Multiple customers experienced issues with incorrect orders and missing items, particularly with online orders.
  • SS
    samilynn
    Nov 4, 2025
    1.0
    first of all, the restaurant was so hot that i was literally sweating. second, the service was god awful. i waited in line for like 10 mins without so much as being acknowledged. this place is so poorly managed and it was run by children. the food was borderline inedible and they forgot half of my order. the restaurant was absolutely disgusting too, with unclean tables, spills and crumbs everywhere. this might be the worst wendys i’ve ever eaten at. i should have known it was gonna be awful because it was completely empty, and for good reason. at this point just tear it down and start over.
  • FG
    F. Christopher Goins
    Oct 31, 2025
    2.0
    This Wendy’s is never clean, always out of something and never shows that there is any manager on duty. Wendy’s corporation should do better and get a real manager at this place.
  • SP
    Shireem Porter
    Oct 6, 2025
    2.0
    Take super long with the order.
  • SI
    sidi ali ifri
    Oct 3, 2025
    2.0
    Service zero
  • AA
    Alex
    Sep 25, 2025
    1.0
    Showed up during business hours. Was told I can't place an order at the window, have to put it in via doordash pickup. ETA on that says 3 minutes, know that probbaly isn't right but whatever. Put in order. Immediatley changes to 15 minutes. Fine. Wait around for 30 minutes while 5 employees and an armed security guard do very little inside. Maybe 6 orders are transacted during this period. Order that looks like mine shows up, told it isn't mine. After 5 minutes, use my phone to zoom in on bag, clearly is mine but the employee inside doesn't know how to read a pick up vs. Delivery receipt. Get food, and go home. No straw or napkins in bag, food is incorrect (was mine, name was on receipt order was right on receipt) and was now cold. Do not go to this location.

Frequently Asked Questions About Wendy's

Is 1708 N Broad St. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.