Taco Bell / KFC

3.4
920 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 5840 Old York Rd in Philadelphia. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell / KFC
5840 Old York Rd, Philadelphia, PA
19141, United States

Hours

Reviews

3.4
920 reviews
5 stars
320
4 stars
182
3 stars
161
2 stars
75
1 star
182

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and dismissive staff, with several mentioning poor service experiences in the drive-thru.

Order Accuracy

Numerous reviews highlighted issues with incorrect or incomplete orders, leading to customer frustration.

Food Quality

Feedback indicated a decline in food quality, with complaints about old, soggy, or poorly prepared items.

Wait Times

Customers frequently noted long wait times both in the drive-thru and for food preparation.

Management Issues

Several reviews pointed to a lack of effective management, with complaints about unprofessional behavior from managers and staff.
  • CC
    Cece
    Dec 5, 2025
    1.0
    Ordered $44 in food off both the KFC and Taco Bell menu in the drive thru. They gave me the KFC items but not the Taco Bell items, when I mentioned the window worker and two others seemed frustrated by me asking for the remainder of my order. After 17 minutes I received my Taco Bell menu items with 2 of of items being wrong so I asked for it to be corrected and waited 6 more minutes for the correct items. Got home and the food was horrible off of both menus except the KFC bowl. I’ll never return to this establishment.
  • CR
    Corey Ruffin
    Nov 13, 2025
    1.0
    The drive-thru cashier should be trained better on her customer service. I asked did they have a specific sale on fried chicken and her response was "nope."She should have replied with "no sir we don't offer that special at this time." And she should have suggested another sale instead but her final response was "nope."
  • DC
    Donald Clayton
    Nov 10, 2025
    2.0
    Woman at the noon drive through is cold and dismissive. You can barley get a question off before she's answering, and it wasn't even what I was going to ask. She should be in the back, somewhere away from paying customers.
  • JD
    Jayson Dixson
    Nov 5, 2025
    2.0
    This location is always LATE they have my food on hold for half an hour on DoorDash! And they never pay the consequences
  • YP
    Yvette P
    Oct 9, 2025
    2.0
    My initial encounter was via that drive through order box It was not pleasant at all and the tone she took with me was unacceptable 😤 By the time I got to the window the person was super pleasant and engaging

Frequently Asked Questions About Taco Bell / KFC

What are the drive-through hours of Taco Bell at 5840 Old York Rd, Philadelphia?

The drive-through is open from 10:30 AM to 1:00 AM Monday through Saturday, and from 10:30 AM to 11:00 PM on Sundays.

Where is Taco Bell located in Philadelphia?

Taco Bell is located at 5840 Old York Rd, Philadelphia, PA 19141, USA.