Smashburger

2.5
184 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
8500 Essington Ave., Philadelphia, PA
19153, United States

Hours

Reviews

2.5
184 reviews
5 stars
36
4 stars
29
3 stars
15
2 stars
18
1 star
86

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, overcooked, or poorly prepared items, leading to dissatisfaction.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and misunderstandings with orders.

Pricing Concerns

Customers frequently mentioned that prices were too high for the quality of food received, with some feeling that the cost was unjustifiable.

Mixed Experiences

While some customers enjoyed their meals and praised specific items, the overall sentiment was mixed, with many expressing disappointment.
  • KK
    Karen
    Nov 30, 2025
    1.0
    I got food poisoning and had explosive diarrhea on the plane for the duration of my flight. I also felt unwell for the first five days of my trip. Don't roll the dice. They keep removing my review, but if you think let me get food here quickly before my flight, don't. Get a granola bar and play it safe. The women was taking to her friend forever and the food took a while to come out.
  • JS
    Jeremy S
    Oct 2, 2025
    1.0
    First off, I love smash burger. Disappointed my local place closed. This location though: My whole burger looked smashed, rosemary tots were under the heat lamp way too long. They also contribute to the insane tipping culture by soliciting tips for no value added service.
  • KH
    Kendall Hale
    Sep 29, 2025
    5.0
    Oh no, the service doesn’t speak good English boo hoo, the food is bomb and the menu is legible, grow up bad reviewers Lady at the counter couldn’t understand my name but who cares? My burger was dope
  • LP
    Lester Pace
    Aug 19, 2025
    1.0
    I love Smashburger but this one I’ll never visit again. The burger was average I can tell the meat was waiting on me instead of me waiting on it to be cooked. Fries were cold and I asked for a barbecue sauce they wanted to charged me.85 cent for 1 bbq sauce. I changed it to ketchup the lady gave me 2 packets. I asked for more and she gave me the looked of no but apparently the guy said ok to her. I just spent $27 on a burger, fries and water. And you all charging for bbq sauce and ketchup.
  • CN
    Camille Niedzwiedz
    Aug 15, 2025
    1.0
    Si je pouvais mettre 0 étoile je le ferais. La personne à la caisse, un homme, était très désagréable, et nous regardait mal. Je vous déconseille les burger qui sont à l’huile, je n’ai jamais vu quelque chose d’aussi gras. Et les menus sont hors de prix ! 35€ pour 2 mini burgers à l’huile …Sans préciser l’état de la viande, qui ressemble à du caoutchouc… Bref DEGUEULASSE cette enseigne ! Ah oui et j’oubliais, que les burgers sont brûlants au point de perdre ces doigts

Frequently Asked Questions About Smashburger

What type of food does Smashburger Philadelphia Airport #3 serve?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the operating hours of Smashburger at Philadelphia Airport #3?

Smashburger is open every day from 4:15 AM to 10:00 PM.