Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Many customers reported issues with food quality, including cold, overcooked, or poorly prepared items, leading to dissatisfaction.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and misunderstandings with orders.
Pricing Concerns
Customers frequently mentioned that prices were too high for the quality of food received, with some feeling that the cost was unjustifiable.
Mixed Experiences
While some customers enjoyed their meals and praised specific items, the overall sentiment was mixed, with many expressing disappointment.
KK
Karen
Nov 30, 2025
1.0
I got food poisoning and had explosive diarrhea on the plane for the duration of my flight. I also felt unwell for the first five days of my trip.
Don't roll the dice. They keep removing my review, but if you think let me get food here quickly before my flight, don't. Get a granola bar and play it safe.
The women was taking to her friend forever and the food took a while to come out.
JS
Jeremy S
Oct 2, 2025
1.0
First off, I love smash burger. Disappointed my local place closed. This location though: My whole burger looked smashed, rosemary tots were under the heat lamp way too long. They also contribute to the insane tipping culture by soliciting tips for no value added service.
KH
Kendall Hale
Sep 29, 2025
5.0
Oh no, the service doesn’t speak good English boo hoo, the food is bomb and the menu is legible, grow up bad reviewers
Lady at the counter couldn’t understand my name but who cares? My burger was dope
LP
Lester Pace
Aug 19, 2025
1.0
I love Smashburger but this one I’ll never visit again. The burger was average I can tell the meat was waiting on me instead of me waiting on it to be cooked. Fries were cold and I asked for a barbecue sauce they wanted to charged me.85 cent for 1 bbq sauce. I changed it to ketchup the lady gave me 2 packets. I asked for more and she gave me the looked of no but apparently the guy said ok to her. I just spent $27 on a burger, fries and water. And you all charging for bbq sauce and ketchup.
CN
Camille Niedzwiedz
Aug 15, 2025
1.0
Si je pouvais mettre 0 étoile je le ferais. La personne à la caisse, un homme, était très désagréable, et nous regardait mal. Je vous déconseille les burger qui sont à l’huile, je n’ai jamais vu quelque chose d’aussi gras. Et les menus sont hors de prix ! 35€ pour 2 mini burgers à l’huile …Sans préciser l’état de la viande, qui ressemble à du caoutchouc… Bref DEGUEULASSE cette enseigne ! Ah oui et j’oubliais, que les burgers sont brûlants au point de perdre ces doigts
What type of food does Smashburger Philadelphia Airport #3 serve?
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours of Smashburger at Philadelphia Airport #3?
Smashburger is open every day from 4:15 AM to 10:00 PM.
Does Smashburger at this location offer delivery and takeout?
Yes, Smashburger provides both delivery and takeout services.
Is Smashburger Philadelphia Airport #3 wheelchair accessible?
Yes, this Smashburger location has wheelchair accessible entrance, parking, seating, and restrooms.
Can I find vegetarian options at Smashburger Philadelphia Airport #3?
Yes, Smashburger serves vegetarian food options to accommodate different dietary preferences.
Does Smashburger accept mobile and credit card payments?
Yes, Smashburger accepts mobile NFC payments, credit cards, and debit cards. Cash is not required.
Where is Smashburger located within Philadelphia Airport?
Smashburger is located at 8500 Essington Ave., Terminal BC Food Court, Philadelphia, PA 19153.
What nearby restaurants can I visit around Smashburger at Philadelphia Airport?
Nearby restaurants include Passyunk Steaks (cheesesteak restaurant), Geno's Steaks (steakhouse), Chick-fil-A (fast food chicken), Gachi Sushi & Noodles (sushi restaurant), Sbarro (pizza and Italian), and Pinkberry Philadelphia Airport (ice cream and frozen yogurt).
What nearby shopping options are near Smashburger at this airport?
Nearby shopping includes Lids (hat and sportswear shop), Swarovski (jewelry store), Johnston & Murphy (men's shoe and clothing), Pandora (jewelry and bridal shop), Gap (clothing store), Brighton Collectibles (jewelry), Afaze (boutique), Rosetta Stone (electronics), L'Occitane (beauty supplies), and Spanx (women's clothing and lingerie).
How can knowing about nearby places like Terminal B and Philadelphia International Airport help when visiting Smashburger?
Being close to Terminal B and Philadelphia International Airport (PHL) makes Smashburger convenient for travelers looking for a quality meal in the airport food court. Visitors can enjoy a meal before a flight or during layovers, and the nearby terminals help with easy access to the restaurant.