Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 5101-21 Walnut Street in Philadelphia, PA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous customers reported issues with incorrect orders, including missing items and wrong toppings.
Customer Service
Feedback highlighted poor customer service, with many reviews mentioning rude staff and unhelpful management.
Food Quality
Several reviews indicated dissatisfaction with food quality, including complaints about cold, burnt, or improperly prepared items.
Delivery Issues
Customers experienced significant delays and problems with delivery, including orders being canceled without notification.
Mixed Experiences
While many reviews were negative, a few customers noted positive experiences with food quality and service.
DF
de fra125
Feb 16, 2026
1.0
Like most, cooking is a big job. So, I looked to Uber eats. Pizza Hut was my meal for tonight, approved by all. I was also giving Pizza Hut and second chance. At 5:14 I put in my order for dinner. I received a called, unable to understand the heavy accent, the jest was they couldn’t fulfill my order to make the pizza.? So confused because I continued to get a text, when and who would be bringing my order. What order? After 3 different drivers, and me texting, I canceled the order. They continue to tell me my order was on the way. Another call, heavy accent when someone else, who speak English got on the phone, Rudely. After confusing conversation, I requested to cancel my order again. “You can’t do it with me you have to go to the uber app”. But if you can’t fulfill the order, what are you going to give me. Several texts with the delivers, and Uber help line, I was frustrated, and hungry. Another text, your deliver will be there in 2 minutes. After 5 minutes, no ring notification I went to the porch. Nothing on the porch, another text, on the way. Text: food was delivered. Where? Retraining is definitely needed. Before the customer is away right. Never did like that statement but in this case I was correct. They gave me a side of respectful. It seems like I was disturbing people on their job and about a Pizza at Pizza Hut. The nerve of me. Uber solve the problem with my funds.
SS
Shantnew
Feb 4, 2026
2.0
My brother ordered a pizza for me because I had ankle surgery. He got the pizza sent to me. There’s a piece of hut up the street from my house near 52nd and Walnut.
He texted me and told me it should be outside. I opened the door and the man was just standing there with the pizza.
He didn’t ring my doorbell. He gave me the pizza. I took it in my place opened it up. Pizza was cold. Pizza was dry. The crust looked very, very dry. It was a hand tossed pizza. It’s been awhile since I had Pizza Hut. It definitely went down. I missed the days where it was an eat in restaurant.
JB
Jason Burnett
Jan 25, 2026
4.0
It's pizza hut, so it's good. But they have yet to get one of my orders 100% correct.
MR
MelLikOnne Ryachia
Dec 31, 2025
1.0
Waited over an order. Order was incorrect. When I tried to explain that the order was incorrect the lady at the counter cursed me out. I want a refund.
MJ
Mikael Jade
Nov 25, 2025
1.0
Ordered buffalo burnin hot got honey bbq which I hate at least they’re barely sauced