At Papa Johns Pizza in Philadelphia, PA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Philadelphia pizza for any occasion. Call us for pizza delivery in Philadelphia or stop by 6001 RIDGE AVE for carryout to order the best pizza in Philadelphia, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, including rude staff, unresponsive management, and issues with order accuracy.
Hygiene Concerns
Multiple customers expressed serious concerns about cleanliness and hygiene practices among staff, including improper handwashing and unsanitary conditions.
Order Issues
Many customers reported frequent problems with missing items, incorrect orders, and delays in delivery.
Food Quality
Feedback on food quality was mixed, with some praising the taste while others complained about burnt or improperly cooked pizzas.
Pricing
Several reviews mentioned high prices and dissatisfaction with the value received for the cost.
JB
jasmine bellon
Dec 15, 2025
5.0
Mahlon helped me fix my order from pick up to delivery with great customer service. He went above and beyond to help fix the problem
DC
dineen cobbs
Dec 13, 2025
1.0
I made the mistake of going into the location on Ridge Ave and was deeply disturbed at how dirty it was! The worker making pizza that also took my order was dirty himself his hat was filthy and his nails were disgusting. He took my order touching the keyboard and just when I thought he was going to wash his hands he didn’t! He then went into the freezer back to the keyboard then to the dough without washing his hands. He dug in his ear and went back to messing with the dough and I immediately asked for a refund! He refused to give me a refund saying the pizza was in the oven. I told him he needed to wash his hands and he shook his head in disbelief… rinsed his hands off using no soap and finished the order. I took it and threw it out. DO NOT GO TO THIS PLACE. I THINK I NEED TO CALL L&I.
JC
Joshua Calhoun
Oct 24, 2025
1.0
Every single time I order from this place something isn’t delivered with my order. I’m the idiot though because even though I know something is going to be wrong I still think, maybe this time will be different. Don’t order a drink from here, cause it won’t come. This night in particular I ordered a garlic sauce trio for 3 extra dollars, didn’t come. Every. Time. Something. Honestly though it’s not just here, it seams like it’s every place. And no one cares. The people who work there want nothing more than to be somewhere else. I can’t wait until machines replace you all.
TJ
Timothy Jordan
Oct 2, 2025
5.0
Doordash
AH
A H
Sep 30, 2025
2.0
The guy working on this store with eye glasses so rude , i was in delivery order and i told him the name and he just yelled with “cancelled “ , and I tried to speak and he just keep yelling with “cancelled “ .
I don’t know how this people got this job.