McDonald's

3.1
2759 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
710 Adams Ave, Philadelphia, PA
19124, United States

Hours

Reviews

3.1
2,759 reviews
5 stars
843
4 stars
440
3 stars
462
2 stars
283
1 star
731

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and unresponsive to customer needs.

Wait Times

Customers consistently reported long wait times, often exceeding 30 minutes, both in the drive-thru and for mobile orders.

Food Quality

Many reviews mentioned cold, undercooked, or incorrect food orders, leading to dissatisfaction with the overall dining experience.

Management Issues

Frequent complaints about poor management and lack of staff training were noted, indicating systemic issues within the restaurant's operations.

Inconsistent Experience

While some customers had positive experiences, they were overshadowed by the majority of negative feedback regarding service and food quality.
  • JC
    Janae Campbell
    1 day ago
    1.0
    Whoever is in the kitchen, need to stop being lazy and make the frappes when online orders come through. Why do I gotta come in there, in person to make sure that I get a frappe y’all always purposely give us ice tea only because it’s an online order that’s not right ALWAYS this store in particular
  • SM
    Sally May
    Nov 16, 2025
    1.0
    This is the worst McDonald's I've ever been to. I don't know what is wrong with these people that work here. Every single time I've gone here, they've messed up my order. I don't bother to even write negative reviews unless its really bad. Today I ordered just a fish sandwich and a drink. I stood there and waited over 20 mins for it. And I put on my order "no tartar sauce"...it was literally the first thing in bold letters on the recipe...and then I open my sandwich and there it is.... drenched in tartar sauce. Then I had to wait longer for them to re-do it. The manager saw how much they messed up and gave me and another person (who also had a wrong order ---I see many people going back up because they made it wrong) something for free to make up for it. That is no way to run a business. They should get it right the first time. Whoever the owner is of this McDonald's, you're losing a lot of money with those employees and management... I'm just saying. Last time I came here I also waited so long and they messed up my order. I ordered ice cream last time as well, but they took so long that I just walked out even tho I paid for it. This is the closest McDonald's to me. I wish it was better because this place is a joke. The employees were just standing around talking and laughing too. I didn't see any gloves on the ones putting the food in the bag as well. It baffled me how bad this service was.
  • RR
    Ron
    Nov 6, 2025
    1.0
    Waited an hour for curbside pickup for it to never come. Doors locked and terrible customer service.
  • EA
    Eric Adorno
    Nov 1, 2025
    1.0
    We were waiting in the drive thru for a while and once we finally got to the window, stuff from our order was MISSING. Better yet, when we informed them, one of the cooks REFUSED to give us our food. Luckily, the gentleman at the window argued for us to get what we were promised. Extremely unprofessional of her, and I feel bad for the guy because he really had to fight for us to get our food. Even worse, the food was COLD and undercooked. I understand things can get stressful when there’s a lot of customers, I have worked retail, however, this is inexcusable. I’ll be asking for a refund very soon
  • LS
    Lizbeth suarez
    Oct 27, 2025
    1.0
    We placed a mobile order for drive-thru pickup, and despite there being no other cars in line, we ended up waiting for nearly an hour. We even called the restaurant to ask why no one was attending the drive-thru, and were told, “We don’t have enough employees.” After waiting another 20 minutes, we decided to leave. No one appeared to be preparing orders or helping customers—instead, we saw staff inside just cleaning and ignoring everyone, including delivery drivers. It was incredibly disrespectful and unprofessional. I won’t be ordering from this location again.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 710 Adams Ave, Philadelphia?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery service, and what are the delivery hours?

Yes, delivery is available 24/7 at this location.