McDonald's

3.1
2251 reviews
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Business Details

9970 Bustleton Ave, Philadelphia, PA
19115, United States
(267) 343-3348
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9970 Bustleton Ave, Philadelphia, PA
19115, United States

Hours

Reviews

3.1
2,251 reviews
5 stars
683
4 stars
349
3 stars
374
2 stars
192
1 star
653

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, for their orders.

Staff Attitude

Many reviews highlighted rude and unprofessional behavior from staff, contributing to a negative customer experience.

Order Accuracy

Numerous customers experienced issues with missing items or incorrect orders, leading to frustration.

Cleanliness

The location was often described as dirty, with complaints about unsanitary conditions.

Management Issues

Several reviews pointed to poor management and lack of oversight, resulting in chaotic service and disorganized operations.
  • WR
    W R
    1 day ago
    5.0
    I was hesitant to stop at this location because of the recent reviews but I'm glad I overlooked those and came in for breakfast on a Sunday morning. Sandwiches were well prepared, coffee was very good. Service was quick and all condiments were included. One of the best drive-thru experiences at any McDonald's within a 5 mile radius.
  • RZ
    R Z
    5 days ago
    1.0
    Waited 20 minutes in the drive through I was the only car there and there was one behind me this was also late at night so it was not busy from what I can tell , who the hell is running this place
  • CJ
    Colleen Jacoby
    Nov 5, 2025
    1.0
    Worst mcdonald's an issue each and every time I go here I used the mobile app and used 6000 points for a quarter pounder and when I got home there was no quarter pounder in the bag how do I get a refund or my points back? I already didn't get the burger .... last time same issue mobile app ordered and there is no store number on thr mobile app its a secret to find out the store number because they don't want you to complain in order to file a complaint online you need the store number of the location...oh and if you call the numbers aren't in service I also tried to call the phone numbers don't work when you try to call mcdonald's very disappointed in the company especially using 6 thousand points for food that was missing? The receipt is even signed at the top and bo sauce or napkins either I got nuggets was no barbecue sauce in the bag
  • WO
    W O
    Oct 27, 2025
    2.0
    Ordered one double quarter pounder, waiting 15 minutes...
  • JJ
    Joby John
    Oct 24, 2025
    1.0
    Sucks this place, horrible employees, too much waiting for food, treating Customers like slum dogs…
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 9970 Bustleton Ave, Philadelphia?

McDonald's at 9970 Bustleton Ave, Philadelphia is open 24 hours every day, Monday through Sunday.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services 24/7, including same day and no contact delivery.