Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
2,701 reviews
5 stars
792
4 stars
476
3 stars
556
2 stars
270
1 star
607
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned cold or stale food, with several customers expressing dissatisfaction with the freshness of their meals.
Cleanliness
The cleanliness of the restaurant, particularly the bathrooms, was criticized, with reports of unsanitary conditions.
Operational Issues
Customers noted that the location often claimed to be open 24 hours but frequently closed early or failed to take orders.
Positive Experiences
Despite the negative feedback, some customers praised specific employees and noted instances of good service and fresh food.
- AHAustin HanNov 18, 20251.0Absolutely terrible staff and we’ve asked for correction on an item that was missing ingredients and that took absurdly long time to come, but was met with the worker commenting “It’s the same thing”. Would never step foot in this place again.
- LWLarry WestNov 11, 20253.0While the food here is consistently made well, the service has become abysmal over the past year. The team members will barely say a word to you, I've had items missing from my order numerous times, and it has become a miserable experience every time I've been there. This used to be my favorite McDonald's to go to in the area. They used to have a friendly staff, fairly fast service, and good food. Now the food is the last redeeming quality, and I'm starting to question if that's worth it anymore. Please do better.
- EDEdward DiamondNov 9, 20255.0I just want to thank the manager and gentlemen working the drive thru last night around 130am on Nov 9th. I had ice cream on my order forgetting they stop serving it at 10p. I expected nothing but the worse because of how I've been treated by that shift in the past. I was so wrong whomever the manager and worker were went above and beyond to make sure I got something else for my problems. Whomever the workers were should be compensated for their customer service skills.
- SJSlim JimmyNov 9, 20251.0Claims to be open 24 hours yet happens to close randomly from 10pm-6am. Cashiers are also rude and ignore customers often. Don’t come here if you think no one else is open because they probably aren’t either.
- RIRyan IdcNov 7, 20251.0They took 6,000 points out of my account even though I cancelled my order and they couldn't hear me and didn't take my order in the drive through because they were inside yelling and laughing at each other
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 7911-17 Ogontz Ave, Philadelphia?
McDonald's at 7911-17 Ogontz Ave in Philadelphia is open 24 hours every day of the week.
Does this McDonald's location offer delivery services?
Yes, McDonald's offers delivery services 24/7 at this location, including same-day and no-contact delivery options.
Can I use drive-through service at this McDonald's and what are its hours?
Yes, the drive-through is available 24 hours a day, seven days a week at this McDonald's location.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services does this McDonald's provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where can I order McDonald's food online for this location?
You can order online through the delivery URL at https://mcdonalds.order.online/business/-5579 or via the McDonald's mobile app available on iOS and Android.
What nearby places of interest can I visit before or after dining at McDonald's on Ogontz Ave?
Nearby places include Reach Philadelphia Seventh-Day Adventist Church, Hair Culture salon, and 215 Wireless mobile phone store which you might visit before or after dining here.
Are there other fast food restaurants close to McDonald's at Ogontz Ave?
Yes, nearby fast food options include Bally's 2 Pizza and Wendy's, which are good alternatives or complements to your visit.
What automotive services are available near McDonald's on Ogontz Ave?
Nearby automotive services include Ogontz Carwash and Philly Lube, Meineke Car Care, and LUKOIL gas station for fueling or car maintenance needs.
Does McDonald's offer any rewards or loyalty program?
Yes, McDonald's offers MyMcDonald's Rewards, where you can earn points for free food. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.