Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported slow service, incorrect orders, and unprofessional behavior from staff, particularly management.
Cleanliness
While some customers noted cleanliness in the dining area and bathrooms, others raised concerns about unsanitary conditions and lack of proper food handling practices.
Food Quality
Feedback on food quality was mixed; some enjoyed their meals while others received cold or incorrect items.
Staff Attitude
Many reviews highlighted rude or unhelpful staff, with a few exceptions praising individual employees for their service.
LH
Lawrence Howell
2 days ago
1.0
Food is always balled up. Who knows what the workers are doing to the food! McDonald's street rd, highly recommended. Stay away from this location!!
AS
Aisha Shaikh
4 days ago
1.0
I had a very disappointing experience at this McDonald’s. The staff was unprofessional and rude, and they did not seem to know how to properly take orders. The employee did not listen to what I was asking for and ended up giving me the wrong order. Overall, the service was frustrating and poorly handled. I hope management addresses this so future customers don’t have the same experience.
WO
W O
Dec 30, 2025
1.0
I want a hot latte and cappuccino... this is the third time...
JE
Julio Estala
Dec 29, 2025
1.0
First time in this location. I ordered a Double Quarter with Cheese. No Pickles and add lettuce and tomato to dine in. A few minutes later i got my burger but it was wrong. I did not order mayo and there was no lettuce and tomato. I returned it right away and the manager yelled at the line. A few seconds later i got my burger back. Again it was wrong. It was the same burger with lots of mayo but it did have lettuce and tomato. I returned it again and the manager told me in a very unprofessional voice, the deluxe comes with mayo. I replied. This was not a deluxe. This was a Double Quarter with cheese and lettuce ant tomato. She got upset and i went to sit down again. A few minutes later the cashier came with my burger. Again she advised me that if i go thru the kiosk i can modify the ingredients because on my receipt it does not show that i dont want mayo. Again i told her. In all the years i have eaten at mcdonalds and gotten the same burger, i have never seen the double quarter with mayo. She said again it does.
If there is any manager or higher up that reads reviews, you need to train your employees on what the menu is. Also need manager at night needs training. She needs to be coached on how to talk to her employees if customers are around but most importantly she needs to learn how to talk to customers.
After this incident and dining in, you dont get to enjoy the food because you dont know what they did to your food. Keep in mind that the extra ingredients have extra cost.
By the way. There is a girl with beautiful hair all the way to the knees working the fries. No ponytail or hairnet. Can you imagine the quality of the food or worst, it catching on fire since she is on the hot oil.
I know McDonalds franchise out and have many owners. But you should have code of conduct. Where is your integrity.
RG
Rebbecca Galson
Dec 21, 2025
1.0
Elizabeth was a well trained employee here so my review isn’t for her if I could give five stars to her alone I would. The on shift manager around 3/4 and I’m assuming the kitchen manager are very unprofessional I stood to side waiting to get to the counter while Elizabeth was stuck over work at front counter and the taller manager comes up freaking saying I was not waiting because it makes there time messed up for uber eats and continue to yell at me from the kitchen after I yelled back and said that is not how you speak to customers and watch your mouth she and another lady in the kitchen continue to speak about me as if I wasn’t standing there and then had gotten mad I had a personal pick up order on top of that she didn’t want to hand me my food and and said Liz here give this to her. Poor managers this McDonald’s lunch staff is horrible.
What are the delivery hours for McDonald's at 501 Franklin Mill Cir, Philadelphia?
Delivery is available Monday through Saturday from 6:00 AM to 11:30 PM, and on Sunday from 7:00 AM to 10:30 PM.
Is there a drive-thru available at this McDonald's location?
Yes, the drive-thru is open 24 hours a day, every day of the week.
What services does McDonald's offer at this location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Can I order McDonald's for delivery or curbside pickup at this location?
Yes, this McDonald's offers delivery, same-day delivery, no contact delivery, and curbside pickup services.
What payment options are accepted at McDonald's 501 Franklin Mill Cir?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where can I download the McDonald's mobile app for ordering?
You can download the McDonald's app from the Apple App Store at https://apps.apple.com/us/app/mcdonalds/id922103212 or from Google Play at https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US.
What is the address and main phone number for this McDonald's?
The address is 501 Franklin Mill Cir, Philadelphia, PA 19154. The main phone number is +1 215-281-9836.
Which nearby fast food restaurants can I visit around McDonald's at Franklin Mill?
Nearby fast food options include KFC, Taco Bell, Burger King, Arby's, Boston Market, and another McDonald's location.
Are there any nearby coffee shops or snack places near McDonald's?
Yes, nearby options include Dunkin' for coffee and donuts, and Mr. Wish Franklin Mills for bubble tea and smoothies.
What other nearby amenities or services can McDonald's customers explore?
Customers can visit The Beer Outlet for liquor and lottery tickets, Viva Nails, Hair & Spa or VIP SPA for beauty treatments, and the Franklin Mills Flea Market for shopping.