McDonald's

3.3
1509 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3137 N Broad St, Philadelphia, PA
19132, United States

Hours

Reviews

3.3
1,509 reviews
5 stars
481
4 stars
276
3 stars
290
2 stars
129
1 star
333

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor service, and rude staff interactions.

Food Quality

While some customers enjoyed the food, many complained about cold or improperly prepared items, including stale fries and incorrect orders.

Cleanliness

Several reviews highlighted unsanitary conditions, particularly in the bathrooms and dining area.

Customer Experience

Many customers expressed dissatisfaction with the overall experience, citing unprofessional behavior from staff and chaotic atmosphere.

Positive Staff Interactions

A few customers noted positive experiences with specific staff members who provided good service and were friendly.
  • NB
    Nicholas Bower
    3 days ago
    1.0
    Cashier was hellbent on adding fries to my order and making everything large when I requested neither. Was then told "don't come back" when after repeatedly trying to correct the order, they refused and I drove away.
  • SB
    Scarlett Bello
    Oct 20, 2025
    5.0
    Para comer tu antojo en menos tiempo
  • LH
    luke heinzer
    Oct 19, 2025
    1.0
    Went to go pick up my order and the security guard was acting like McDonald’s is a club and hard to get. Went through the drive though to get my order and the employee told me to cancel my own order. After not accepting my response they proceeded to come outside and call me racial slurs like the n word (yes this actually happened) I don’t think I need to be attending a McDonald’s that uses words like that. Please do better
  • AA
    Alex
    Oct 15, 2025
    4.0
    Typical fast food, empty around 9 in morning.
  • AP
    Andrew Parks
    Oct 8, 2025
    3.0
    Double filled deluxe was banging but they forgot to give my daughter her Happy Meal toy but it was fresh

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 3137 N Broad St, Philadelphia?

McDonald's at 3137 N Broad St operates 24 hours a day, every day of the week.

When is the drive-thru service available at this McDonald's location?

The drive-thru at McDonald's 3137 N Broad St is open 24/7, every day of the week.