McDonald's

3.1
3079 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2801 Cottman Ave, Philadelphia, PA
19149, United States

Hours

Reviews

3.1
3,079 reviews
5 stars
887
4 stars
530
3 stars
510
2 stars
273
1 star
879

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted extremely poor service, including long wait times, rude staff, and unprofessional behavior.

Food Quality

Customers frequently reported receiving cold or incorrect food orders, with some mentioning unsanitary conditions.

Cleanliness

Multiple reviews noted that the restaurant was dirty, with overflowing trash and unsanitary bathrooms.

Management Issues

There were consistent complaints about a lack of management oversight and accountability, leading to disorganized service.
  • JQ
    Ji Jing Qiu
    1 day ago
    2.0
    chicken strips ? look like over cook twice!!
  • TS
    Tae Sounds
    5 days ago
    1.0
    Why is there never anyone at register?
  • NP
    Nicholas Perez
    Jan 3, 2026
    1.0
    whenever i order from this store its always wrong👎
  • JR
    jacqueline rios
    Dec 17, 2025
    1.0
    I'd score it a 0 if I could!! Went through the drive thru and ordered both a daily double meal and a happy meal for my daughter and I. Imagine my surprise and disgust when she pulls out a DIRTY AIR POD CASE from inside of her happy meal box 🤢. I literally COULD NOT BELIEVE MY EYES!!!!!! I immediately went back to the restaurant and explained what happened. The employees ALL thought it was hilarious and knew exactly whom it belonged to. They laughed out loudly and asked if I wanted the happy meal replaced. Like are you serious??? Please refrain from EVER going to this location as I couldn't imagine how ill equipped the staff are to "properly handle" one's food. Shame on this location for employing such unprofessional people to represent McDonald's. It's an insult to the establishment. I hope health inspectors come across this review!!
  • GR
    Gustavo Reyes
    Dec 16, 2025
    1.0
    16$ 💵 YUST FOR 4 MACCHIKEN AND A L FRY BUT GOD DIUM CAN BE MORe SPRNSIVE I THINK YALL CHARME TO USE THE DRIVE THRU.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 2801 Cottman Ave, Philadelphia?

McDonald's is open 24 hours a day, seven days a week.

Does this McDonald's location offer drive-thru service, and what are the hours?

Yes, the McDonald's at 2801 Cottman Ave has a drive-thru open 24/7 every day.