McDonald's

3.0
2861 reviews
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Business Details

2109 N Broad St, Philadelphia, PA
19122, United States
(215) 765-2520
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2109 N Broad St, Philadelphia, PA
19122, United States

Hours

Reviews

3.0
2,861 reviews
5 stars
766
4 stars
464
3 stars
463
2 stars
287
1 star
881

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Multiple reviews mentioned issues with food quality, including cold meals, missing items, and even food safety concerns.

Management Issues

There were complaints about lack of management involvement and poor staff training, leading to repeated service failures.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty floors and concerns about food hygiene.

Customer Experience

Overall, many customers expressed frustration with their experiences, indicating a lack of urgency and care from the staff.
  • SF
    Sean Free
    6 days ago
    1.0
    Worst McDonald’s I’ve ever been to in my life everytime I go I have to wait 30 plus minutes to get acknowledged, something is missing , and now just left after waiting for an hour to not even get my order.
  • SM
    Sasha M
    Nov 16, 2025
    1.0
    Ordered a sausage egg and cheese and got a rotten egg on my sandwich. How old does McDo food have to be for it to be rotten??
  • GA
    Gabriella Antonio
    Nov 14, 2025
    1.0
    Door dashed my food. Delivery was over an hour late. They told my dasher “we don’t care contact doordash you aren’t getting fresh food we don’t care if the order is as from an hour again sucks to suck.” Food arrived disgusting. Cold. Half fried french fries. HALF a cheeseburger. What a waste of money. over 30 dollars for one cheeseburger missing half the ingredients, mushy soft cold french fries, cold chicken nuggets, a soda with no straw, and a snack wrap that tastes like the lettuce was rotting in the trash. Asked for a refund like five times did not get one.
  • SW
    Shane Wangzliesky
    Nov 2, 2025
    1.0
    THIS PLACE IS CHEEEEEEEEEEEEEEEKS. MY BROTHERS TELL ME WHY I HAVE TO WAIT 30 MINUTES FOR A MEAL AND THEY FORGOT ALL THE DRINKS PLUS UTENSILS IN MY ORDER. AND TELL ME WHY THEY WORK EXTRA SLOW LIKE THEY DONT HAVE A BREAKFAST RUSH. usually I'm fine with this and I've worked in fast food myself, but this is ridiculous.
  • HR
    Hilari Rodríguez
    Nov 1, 2025
    1.0
    I placed my order at 4:25 and when I pulled up to the drive thru they said they were closed. The website said it was 24h and it allowed me to place my order but the guy at the window said that he won’t put my order through and they open back up at 6. I would give 0 stars if I could.
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Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day of the week.

Does this McDonald's offer drive-thru service?

Yes, the drive-thru is open 24/7 every day.