GIANT Heirloom Market

4.3
346 reviews
Giant Heirloom Market - New Store Concept

About

Grocery StoreLiquor StoreBeer StoreWine Store
Visit your local GIANT for low prices on fresh produce, everyday groceries and easy meals. Stop in for fresh sushi and the premium beer and wine selection. Sit and eat, grab a beer, and enjoy free WiFi.

Location

GIANT Heirloom Market
2303 Bainbridge St, Philadelphia, PA
19146, United States

Hours

Reviews

4.3
346 reviews
5 stars
215
4 stars
80
3 stars
22
2 stars
14
1 star
15

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unhelpful staff, leading to negative shopping experiences.

Product Quality

There are significant concerns about the quality of perishable items, particularly meat and produce, with reports of spoiled products.

Store Environment

The store is described as clean and well-organized, but some customers find the layout cramped and aisles blocked by stock.

Pricing Issues

Customers noted high prices and price increases on many items, leading to perceptions of price gouging.

Convenience

The store is appreciated for its convenient location and variety of products, especially fresh produce and alcohol.
  • MM
    MementoMorty
    Aug 12, 2025
    4.0
    A fine substitute for Whole Foods but, the dark, depressing interior stocked with inorganic, heavily processed foods reminds you where you are.
  • CL
    Christopher Lee
    Jul 27, 2025
    1.0
    Returned snacks 7/13. Still waiting on refund. Called 7/27 and the employees hung up on me
  • SE
    Susan Ennis
    Jul 10, 2025
    5.0
    Wo derful little market stacked full with fresh produce, lovely bakery and great Wine selection, lovely helpful staff who go the extra
  • NN
    Nina
    Jun 29, 2025
    1.0
    I bought chicken breasts from here on June 27 with a sell by date of July 1. I opened the packet and the chicken was beyond spoiled: sickly sweet fruity smell and extremely slimy texture. Had to toss it in our outside bin because the smell was so pungent. Shocked that they have rotten chicken on the shelves, which suggests improper storage or temperature. This is a clear food safety issue. It was already bad that many of the staff are frequently rude, but we overlooked that and kept coming here because it’s conveniently located for us. But after buying rotten chicken here, we won’t be shopping here again.
  • MA
    Michaela Restivo Anderson
    Jun 18, 2025
    1.0
    Had been a long time shopper but had a terrible experience with store manager today. Our au pair is Spanish speaking and had family visiting from her home country. They were cooking a special dinner for our family and went to Heirloom to buy champagne. They didn't realize that they needed their passports to prove they were 21 to buy champagne. When they couldn't buy the champagne using their drivers licenses, our au pair called me to ask me to come buy the champagne. When I arrived I learned that the store manager had told the au pair (age 24) and her aunt and uncle (in their 50s) that they couldn't even hold the champagne bottle while they waited for me. The manager then refused to sell me the champagne because "ALL members of the party must show ID." She kept pointing to the sign which says nothing about all members of the party showing ID. In fact I have bought wine with my very young children on multiple occasions with no problem (they were not asked to show ID and in fact were clearly underage!) so this newly created rule makes no sense at all. When I challenged her on this and suggested that perhaps the reason for this new rule was that the customers did not speak English, she yelled at me and threw me out of the store. She was truly offensive. I am horrified by the discrimination against our friends. I absolutely will not be shopping at this store again. Completely offensive treatment.

Frequently Asked Questions About GIANT Heirloom Market

What are the regular operating hours of GIANT Heirloom Market?

GIANT Heirloom Market is open daily from 7:00 AM to 10:00 PM.

Does GIANT Heirloom Market have special holiday hours?

Yes, GIANT Heirloom Market has special hours on holidays such as Thanksgiving (6:00 AM - 2:00 PM), Christmas Eve (6:00 AM - 6:00 PM), New Year's Eve (6:00 AM - 8:00 PM), and New Year's Day (6:00 AM - 11:00 PM). It is closed on Christmas Day.