GIANT

Reviews

• BP

  Benny Philip

  3 days ago
  5.0
  Friendly staff. Decent bakery. Has a Starbucks and freshly made sushi.
• FG

  Frannie Grossman

  3 days ago
  1.0
  First they had a processing issue when I couldn’t checkout. After a week they that is fixed and I put my order in and they were out of half my items. I have been a loyal customer for over ten years but will drop them for Insacart. Beyond disgusted.
• PG

  Pattie Gillett

  Mar 1, 2026
  1.0
  Fed up with Giant Direct. Waited over an hour in the parking lot today. Had to go inside and hear from staff that they only started packing my order about 20 minutes after I arrived. Got home, realized that they put wrong (smaller) size cereal in my bag and charged me for the larger one. Tried to report the issue through the website but conveniently, the website times out when you try to use the "report an issue" function. Customer service line hangs up on you after you ask for "Giant Direct." Failure across the board. I've used this service for YEARS and in the last year, it's just fallen apart.
• MC

  Miss Celina

  Feb 23, 2026
  1.0
  So much food that I've purchased had to be sent back and returned because they ALWAYS have EXPIRED FOOD and snacks on the shelf. Case and point, I recently purchased something (it's FEBRUARY 2026 and it EXPIRED in MAY of 2025). That is unacceptable!! I noticed that so many things went DOWNHILL when they got rid of that black store manager. Supposedly, he tripped a man who was STEALING and so they fired him for that. While I do NOT praise what he did, there should have been other consequences that did not result in firing because the store has gone down hill and even an employee there mentioned this. The store is not kept up at all. I used to see the old store manager walking the aisles, and having team meetings with his staff on the floor, and the store was just well-kept and stocked! I NEVER recall buying or seeing EXPIRED FOODS on the shelf. There was an entire shelf of lentils that were way pass the expiration day. I guarantee if they run the numbers, they will definitely see a difference with the previous manager vs who they have there now. Please do better and walk the aisles to REMOVE ALL EXPIRED FOODS. You will get someone sick!!! And this post will be used as proof that the problem exists!!!
• SJ

  Sally Johnson

  Feb 13, 2026
  4.0
  Only reason why I did not give 5 stars because of stocking issues. What’s online not always available.

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