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GIANT

4.3
(851 reviews)

Business Details

(215) 587-0270

About

Grocery StoreGiant Food Stores
Visit your local GIANT for low prices on fresh produce, everyday groceries, and easy meals. Stop in for fresh sushi and a premium beer and wine selection. Visit the Tap Wall for beer on tap, games and more. Sit and eat, grab a beer, and enjoy free WiFi. Pharmacy and vaccinations on-site.

Location

GIANT
60 North 23rd Street, Philadelphia, PA
19103, United States

Hours

Reviews

4.3
851 reviews
5 stars
575
4 stars
127
3 stars
54
2 stars
25
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, particularly at the checkout area, with staff being unhelpful or rude.

Checkout Experience

The checkout process is frequently criticized for being slow and inefficient, with long lines and issues at self-checkout machines.

Product Quality

While some customers praised the selection, others noted issues with the freshness and quality of produce and prepared foods.

Store Environment

The store is generally described as clean and well-organized, but there are complaints about the layout and accessibility, particularly regarding broken escalators.

Parking Issues

Parking availability has become a significant concern, with reports of the garage being full and difficulties accessing it.
  • DD
    Duane
    4 days ago
    1.0
    Terrible delivery bagging process. I didn’t have enough to respond to order changes. Only 5 items! Delivery one our late. I’m sick and didn’t get the item I wanted most. I will never get delivery from Giant again.
  • KJ
    Kevin J
    Feb 7, 2026
    2.0
    Not a bad grocery location but the giant direct here is horrible compared to other locations, the heavier young lady who works this location can be very rude as if she’s annoyed that you are there to pick up your order and had to bring it out. The app mysteriously clears that you have arrived but meanwhile you’re still waiting for as much as 20 min with no one waiting in the pick up. Also there have been times when the item is in stock but my order will have not in stock, I knew the item was there so I went inside and purchased it myself. All in all it’s a pretty nice grocery store, I just wish I knew when certain workers worked so I can order on those days.
  • VV
    Viv
    Feb 5, 2026
    1.0
    I had a very disappointing experience with the older white lady with white/grey hair who works the morning shift at the cashier. Her behavior was dismissive, uninformed, and unnecessarily rude.
  • BB
    Bunker Blake
    Jan 24, 2026
    5.0
    The Giant on 23rd St has become my regular grocery store, and I genuinely enjoy shopping here. It’s the perfect size, clean, bright, modern, and well-lit. One of the biggest perks is the free covered parking, which is easy to access and almost always has available spots. That alone makes errands much less stressful in this part of the city. The selection strikes a great balance. There are plenty of options without feeling like a massive megastore that leads to decision fatigue. I consistently find the fish, chicken, beef, and produce to be fresh and well-stocked. The staff is also reliably friendly and helpful, which makes a big difference. They also sell beer and wine, which is convenient and rounds out the selection nicely. This isn’t a discount grocery store, but considering the location and quality, I think it offers good value. It’s not trying to be gourmet or artisanal, either. It’s practical, well-maintained, and thoughtfully operated. Whether I’m picking up a few items or doing a full grocery haul, it’s always a pleasant experience. The loyalty program provides real savings, the website app is reliable, and overall, the store feels fresh and modern without going overboard. It fits perfectly into the Center City neighborhood and is a place I genuinely enjoy shopping at.
  • KR
    kenneth reimund
    Jan 17, 2026
    5.0
    The next morning, where is my billfold? After searching all over, it dawned on me, the last place I used it was at Giant. Walking to Giant, I checked my credit cards, no transactions, a good sign. Going into the store, anxiety is mounting. approaching the service counter. I asked the lady if there was a billfold turned in, she called for another lady to open a locked drawer, there it was! Everything in it! Everything! No clue as to who turned it in or if it past hands from one to another before going into the drawer but there is was. i said many thanks yous, once outside looked up at tbe grey sky said some more and one last, thank you Giant.

Brand Certified Facts from GIANT

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Certified February 22, 2026Yext Knowledge Graph
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