Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers reported extremely poor service, including long wait times and dismissive staff.
Staff Professionalism
Feedback highlighted unprofessional behavior from staff, including lack of accountability and poor communication.
Order Accuracy
There were issues with order accuracy, with staff denying mistakes and causing frustration for customers.
ZQ
Z Q
Jan 31, 2026
1.0
Absolutely terrible experience. Ordered at the counter inside the store, paid, and stood right next to the counter waiting.
After 20+ minutes with no sign of my order, I asked the staff where it was. They casually said, “Someone else probably took it.” No apology, no urgency.
When I pressed them to check, they started arguing that I never ordered several items—despite me clearly telling the cashier exactly what I wanted: they still insisted it was my mistake.
The staff were dismissive, and completely unprofessional. They eventually remade part of the order, but the whole interaction was a mess.
Zero accountability, zero customer service.
This location has awful staff and pathetic service. Avoid at all costs. 1 star is being generous.