Dunkin'

3.8
380 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2201 Penrose Ave, Philadelphia, PA
19145, United States

Hours

Reviews

3.8
380 reviews
5 stars
187
4 stars
83
3 stars
23
2 stars
20
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly a manager, leading to dissatisfaction among customers.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong beverages, contributing to frustration.

Food Quality

Several reviews mentioned inconsistent food quality, with complaints about stale donuts and improperly prepared items.

Speed of Service

While some customers praised quick service, others experienced long wait times and delays, especially during busy hours.

Atmosphere

The atmosphere received mixed feedback, with some customers enjoying the environment while others noted cleanliness issues.
  • RH
    Roman Harris
    Dec 31, 2025
    1.0
    Doesn’t know what light ice means
  • DS
    D. Tina Smith
    Dec 16, 2025
    1.0
    Today 12/16/25 I went through the driveway and the cashier folded up the receipt like she normally does but this time my debit card was missing which I didn’t notice until I arrived at work; be safe it’s holiday time people. I tried to call there number on the receipt and it does not work!!!!
  • MH
    Marchele Huffman
    Dec 6, 2025
    4.0
    Doughnuts were a bit dry but still good
  • DA
    Dneshia Alexander
    Oct 29, 2025
    1.0
    To be a paying customer & receive such rude tasteless service. I don’t know how she became a manager. She did nothing but make the situation worse. No people skills, no resolution skills and absolutely no manners
  • AM
    April May
    Oct 26, 2025
    1.0
    It was not the best experience. I ordered the bacon snack pack and when I picked up the order it was only half a bacon in the bag. This cost $3.69. I asked for a refund. It is very misleading. The ad that they are showing on their boards and what I received was very disappointing. I will not go this DD in the future.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 2201 Penrose Ave in Philadelphia?

Dunkin' at 2201 Penrose Ave is open daily from 4:30 AM to 10:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers delivery and curbside pickup services.