Dunkin'

3.8
375 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2201 Penrose Ave, Philadelphia, PA
19145, United States

Hours

Reviews

3.8
375 reviews
5 stars
185
4 stars
82
3 stars
22
2 stars
20
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly a manager, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders and poor attention to detail, resulting in dissatisfaction.

Food Quality

Several reviews mentioned stale or improperly prepared food items, including cold or burnt products.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and quick service, indicating that experiences can vary.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions, particularly in the bathroom.
  • DA
    Dneshia Alexander
    Oct 29, 2025
    1.0
    To be a paying customer & receive such rude tasteless service. I don’t know how she became a manager. She did nothing but make the situation worse. No people skills, no resolution skills and absolutely no manners
  • AM
    April May
    Oct 26, 2025
    1.0
    It was not the best experience. I ordered the bacon snack pack and when I picked up the order it was only half a bacon in the bag. This cost $3.69. I asked for a refund. It is very misleading. The ad that they are showing on their boards and what I received was very disappointing. I will not go this DD in the future.
  • CC
    Chelsea Conner
    Oct 3, 2025
    1.0
    I recently moved to this area, so this has been my closest Dunkin. Since Dunkin brought back the Dunkalatte, that is my go to order for months with an occasional switch up here and there. Today, I go into the store to pick up my mobile pick up order and I see that the color is off (IF YOU ARE A DUNKIN FAN YOU KNOW AS SOON AS YOU SEE THE COLOR). I saw the color was off and still took a sip before I left so that I wouldn't be upset when I get all the way to the office. As soon as I took a sip you can tell that they put regular milk because the drink was super bitter not even a hint of sweetness and the coffee milk that is in the latte does not require additional sugar. I went to tell who I assume to be the manager with the blue shirt a woman who appears to be Asian that my drink was not right. I said the color is off and before I could say it didnt appear that they put in the correct milk she took the drink away and was trying to argue me down that the drink was the right color. AGAIN, if you know you know. So I am trying to be calm and explain to her that I get this order everyday I know what it looks and taste like but then she walks off with an attitude and makes a new drink. The new drink was a different color however when she walked back over she had both drinks and smartly stated "See same color", they were not. When I drank the new drink, it was an obvious difference. It was 7am all I wanted was the correct order. I was not getting smart with this woman and I dont appreciate her attitude because I wanted someone to fix my order. And from the many reviews on this woman's behavior it obviously not just me.
  • DD
    Donald Dula
    Sep 21, 2025
    1.0
    My husband and I just bought drinks from this Dunkin Donuts. We both thew up as soon as we both finished our drinks. We both felt fine before we drank our Dunkin drinks from this location. I tried to call them and their mailbox is full. I wonder why. You know why.
  • MG
    Mike Grill
    Sep 21, 2025
    5.0
    Yup... one place in this world you can still get a delicious meal for $3.23... what a world we live in today where one of the few places a hot meal can be had for under 4 dollars remains the donut factory.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 2201 Penrose Ave in Philadelphia?

Dunkin' at 2201 Penrose Ave is open daily from 4:30 AM to 10:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers delivery and curbside pickup services.