Dunkin'

3.3
344 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
11725 Bustleton Ave, Philadelphia, PA
19116, United States

Hours

Reviews

3.3
344 reviews
5 stars
153
4 stars
41
3 stars
26
2 stars
13
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly during night shifts, with reports of rude and unprofessional staff.

Order Accuracy

Many customers experienced issues with incorrect orders, including wrong items and inconsistent drink preparation.

Staff Friendliness

While some customers praised friendly staff members, others reported a lack of courtesy and attentiveness from certain employees.

Food Quality

The quality of food and drinks received mixed reviews, with some customers enjoying the offerings while others found them unsatisfactory.

Cleanliness and Hygiene

Several reviews raised concerns about cleanliness and hygiene practices, particularly regarding food handling and restroom access.
  • VV
    vincent
    2 days ago
    1.0
    the overnight guy needs to be fired, i get it nobody wants to work that late but this is the most ignorant guy i ever interacted with. i waited in the drive thru for 10 minutes and even knocked on the glass and no one was there. When he finally came out from the back I told him i was picking up and that i’ve been waiting for a while. I can barely understand what he was saying but apparently there is a sensor that i had to go through?? He kept giving me attitude and rolling his eyes. Horrible customer service.
  • MM
    Miller
    6 days ago
    5.0
    Inconvenient drive thru. Best dunkin in a 5 mile radius. They care and the coffee tastes better here. No joke. I often back track or go out of my way to go to this dunkin.
  • AA
    Amin Alhaj
    Nov 4, 2025
    1.0
    The worst customer service other the girl taking the order she needs to get fired. I will never buy from them again.
  • SS
    soso sweet
    Nov 4, 2025
    1.0
    If I can give zero stare They have very bad attitude just ask Baaaaad service
  • ZM
    Zarina Morison
    Oct 26, 2025
    1.0
    Me and my sister went into the bathroom as paying customers and the staff kept banging on the door yelling at us in a different language. Then after that I walked out and they had keys to unlock the bathroom and said we weren’t allowed to do that. I feel very uncomfortable with that and the fact there was 2 men unlocking a bathroom while me and my sister were trying to use it. Very scary and on top of that the food was disgusting

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Philadelphia, PA?

This Dunkin' location is generally open 24 hours from Tuesday through Saturday, opens at 4:00 AM on Monday, and closes at 11:00 PM on Sunday.

Does this Dunkin' offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services to its customers.