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Dunkin'

3.6
(261 reviews)

Business Details

(267) 331-9686
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5051 Wissahickon Ave, Philadelphia, PA
19144, United States

Hours

Reviews

3.6
261 reviews
5 stars
110
4 stars
55
3 stars
29
2 stars
16
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and slow.

Cleanliness

Many customers reported unsanitary conditions in the store, including dirty environments and improper food handling.

Staffing Issues

Reviews indicated that the location is often short-staffed, leading to long wait times and inadequate service.

Mixed Experiences

While some customers praised friendly and efficient staff, others reported negative experiences, suggesting inconsistency in service quality.
  • MF
    Melissa Fuentes
    Jan 11, 2026
    1.0
    No customer service super slow and was told I couldn’t get a refund due to the manager not being present. I was told by Jessica the person who rung me up to come back the next day for my refund.
  • LJ
    Lulu Jenkins Jenkins
    Dec 20, 2025
    5.0
    All them school kids be all packed inside the store cursing and standing in your way. Very irritating.
  • JC
    J C
    Dec 13, 2025
    2.0
    Extremely short staffed. The owner needs to hire more people instead of having 1 to 2 workers.
  • VG
    Vincent Granite
    Dec 5, 2025
    1.0
    I typically don't my go to this DD, it's the absolute last one on my commute and no drive through, with terrible parking. But sometimes I'm on work calls and can't stop on my way so I end up here. The previous staff was slow but friendly and funny. I can deal with slow if I'm entertained and everything is right. The current staff is very rude as others have said. I've put up with it, and wrong orders because it's the last dd I pass before I'm at my office. I'm done with them now, the final straw was that they wanted exact change only or card only. What kind of DD doesn't have change?! I'm not putting 6 bucks on a card or pulling from debit. Every time I hit a dd I give the staff at least a full dollar tip, it may not be great, but on a 4-8 buck bill you'd think they'd appreciate it. Nope. I won't be back to this store, the owner of the franchise should get hands on with this one before they lose their investment.
  • KM
    Kevin Mathisen
    Nov 24, 2025
    1.0
    All around the WORST Dunkin I have ever patronized. The customer service is rude AND slow.

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location?

This Dunkin' is open Monday through Saturday from 5:00 AM to 5:00 PM, and Sunday from 6:00 AM to 5:00 PM.

Where is this Dunkin' located?

It is located inside the SUNOCO Gas Station at 5051 Wissahickon Ave, Philadelphia, PA 19144.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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