Dunkin'

3.6
252 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5051 Wissahickon Ave, Philadelphia, PA
19144, United States

Hours

Reviews

3.6
252 reviews
5 stars
107
4 stars
56
3 stars
27
2 stars
15
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and unhelpful.

Cleanliness

Many customers reported unsanitary conditions, with complaints about the cleanliness of the store and food preparation areas.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders, leading to frustration among customers.

Staff Professionalism

Feedback indicated a lack of professionalism among staff, with instances of inappropriate behavior and conversations noted.

Service Speed

Customers frequently commented on slow service, particularly during busy hours, leading to long wait times.
  • SO
    Shizz OTW
    2 days ago
    1.0
    Place should be shut down asap
  • TH
    T. H.
    Oct 17, 2025
    1.0
    I had a very disappointing experience at this Dunkin’ Donuts. The staff were unprofessional and had noticeable attitudes from the moment I walked in. When they got my order wrong, instead of taking responsibility or simply fixing it, they tried to blame me for “giving them the wrong order” — even though I repeated it clearly. The lack of accountability and rude behavior made the entire visit unpleasant. Customer service should be about respect and getting things right, not arguing with the customer. Definitely not the level of service I expect from Dunkin’.
  • BB
    Bely
    Oct 11, 2025
    5.0
    Mi lugar favorito para mi desayuno
  • PP
    Pebbles
    Sep 8, 2025
    5.0
    Accommodating
  • PM
    Phillip Martin
    Sep 8, 2025
    5.0
    Long line wait

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location?

This Dunkin' is open Monday through Saturday from 5:00 AM to 5:00 PM, and Sunday from 6:00 AM to 5:00 PM.

Where is this Dunkin' located?

It is located inside the SUNOCO Gas Station at 5051 Wissahickon Ave, Philadelphia, PA 19144.