Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryNot available
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
405 reviews
5 stars
214
4 stars
69
3 stars
45
2 stars
19
1 star
58
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders, including missing items and wrong drinks.
Service Quality
While some reviews praised friendly and efficient service, others highlighted rude staff and poor customer interactions.
Product Quality
Customers expressed dissatisfaction with the quality of food and drinks, particularly cold coffee and poorly made donuts.
Cleanliness
Several reviews mentioned cleanliness issues, including reports of unsanitary conditions and pests.
Speed of Service
The drive-thru service was often criticized for being slow, with long wait times reported by multiple customers.
- DRDiane ReadNov 16, 20251.0Got horrible coffee with two cream for a medium size. Coffee taste burnt old nasty very dark in color??? Very dissatisfied
- PCParental ClassesNov 7, 20251.0Was online for half an hour, nobody called to take the order online for car drive, when I went next to the cashier the guy said I have to go back to the line, cuz I will take the line and I didn’t ordered yet. That is most zero customer service place Dunkin’ Donuts ever! Why I have to go back if you didn’t come and didn’t take my order over the phone? How long should I wait online. Thank you for the cashier lady who helped me to take my order however still gave me wrong orders. That is not the first time I am having wrong orders. The other day they just forgot to give me donuts and I have to drive all the way back to come and ask for it. Poorest place ever. Obviously manager is not working good here. Don’t go. You will be absolutely disappointed!
- BDb dOct 14, 20255.0This is the best Dunkin in the area hands down. Whoever trains the employees does an amazing job. Food and coffee always made correct and great ! Shout out to all the employees who do a great job.
- SYsusanna yelvertonOct 13, 20251.0Always missing my iced coffee drink up. I don't understand your business is based around coffee and you keep messing up the ice coffee. As for cream and sugar got iced coffee with nothing in it.No, flavor I asked for the flavor to be.Butter pecanIt tastes horrible.Didn't have any flavor of it.In there, no sugar, no cream.Just coffee with ice disgusting, and then they handed to me that way out the dry the window.I need to stop going there
- EWEileen WulcoSep 27, 20251.0Jelly doughnuts with a thumbnail drip of jelly. Crullers flattened. There is a better Dunkin by Home Depot on route 13 and another at the gas station at Woodhaven and Knights. I’d avoid this parkwood location after todays disappointment.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Philadelphia, PA?
Dunkin' is open Monday to Friday from 4:30 AM to 9:00 PM, and on Saturday and Sunday from 5:00 AM to 9:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.
What are some specialty items available at this Dunkin'?
This Dunkin' offers a variety of specialties including espresso, coffee, donuts, breakfast sandwiches, and tea.
How can I order ahead at Dunkin' for a faster experience?
You can order ahead using the Dunkin' mobile app available on Apple App Store and Google Play, or through their website for quick grab-and-go service.
What is the address of this Dunkin' location in Philadelphia?
The Dunkin' is located at 12375 Academy Rd, Parkwood Shopping Center, Philadelphia, PA 19154.
What holiday drinks are currently featured at Dunkin'?
Seasonal drinks include the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Does this Dunkin' have a drive-thru available?
Yes, this Dunkin' location features a drive-thru for convenient service.
What nearby places can I visit before or after Dunkin'?
Nearby you can visit Philadelphia Flower Co. for gifts and flowers, Parkwood Hairstyling Salon & Spa for beauty services, and Philly Pretzel Factory for more snack options.
Are there medical centers or health-related services near Dunkin'?
Yes, nearby medical services include The Foot & Ankle Center of Philadelphia, Petroski Physio, and Parkwood Medical for your healthcare needs.
Where can families with children go for recreation near Dunkin'?
Families can visit 'We Rock the Spectrum - Northeast Philadelphia,' a playground and gym designed for inclusive recreation.