Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
406 reviews
5 stars
214
4 stars
69
3 stars
45
2 stars
20
1 star
58
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported slow service, incorrect orders, and poor customer service experiences.
Product Quality
Numerous reviews mentioned dissatisfaction with the quality of coffee and food, including stale or cold items.
Staff Attitude
Feedback varied on staff friendliness, with some praising their kindness while others reported rudeness and lack of attentiveness.
Cleanliness
Several customers noted cleanliness issues within the store, affecting their overall experience.
Consistency
Frequent complaints about inconsistent order accuracy and product quality were highlighted, indicating a lack of reliability.
- JNJessica Nusslein3 days ago1.0Worst Dunkin in the area. Iced Coffee always taste watered down and stale. This is the only Dunkin I have been to where the coffee is noticeably different. Even the coloring is off with the coffee. Service has always been and issue... seriously it takes forever even when ordering pick-up from the app. Would be nice if I could frequent this Dunkin however their subpar product and lack of timely service doesn't allow it.
- LLleahNov 26, 20252.0this dunkin fell off so bad
- DRDiane ReadNov 16, 20251.0Got horrible coffee with two cream for a medium size. Coffee taste burnt old nasty very dark in color??? Very dissatisfied
- PCParental ClassesNov 7, 20251.0Was online for half an hour, nobody called to take the order online for car drive, when I went next to the cashier the guy said I have to go back to the line, cuz I will take the line and I didn’t ordered yet. That is most zero customer service place Dunkin’ Donuts ever! Why I have to go back if you didn’t come and didn’t take my order over the phone? How long should I wait online. Thank you for the cashier lady who helped me to take my order however still gave me wrong orders. That is not the first time I am having wrong orders. The other day they just forgot to give me donuts and I have to drive all the way back to come and ask for it. Poorest place ever. Obviously manager is not working good here. Don’t go. You will be absolutely disappointed!
- SYsusanna yelvertonOct 13, 20251.0Always missing my iced coffee drink up. I don't understand your business is based around coffee and you keep messing up the ice coffee. As for cream and sugar got iced coffee with nothing in it.No, flavor I asked for the flavor to be.Butter pecanIt tastes horrible.Didn't have any flavor of it.In there, no sugar, no cream.Just coffee with ice disgusting, and then they handed to me that way out the dry the window.I need to stop going there
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Philadelphia, PA?
Dunkin' is open Monday to Friday from 4:30 AM to 9:00 PM, and on Saturday and Sunday from 5:00 AM to 9:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.
What are some specialty items available at this Dunkin'?
This Dunkin' offers a variety of specialties including espresso, coffee, donuts, breakfast sandwiches, and tea.
How can I order ahead at Dunkin' for a faster experience?
You can order ahead using the Dunkin' mobile app available on Apple App Store and Google Play, or through their website for quick grab-and-go service.
What is the address of this Dunkin' location in Philadelphia?
The Dunkin' is located at 12375 Academy Rd, Parkwood Shopping Center, Philadelphia, PA 19154.
What holiday drinks are currently featured at Dunkin'?
Seasonal drinks include the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Does this Dunkin' have a drive-thru available?
Yes, this Dunkin' location features a drive-thru for convenient service.
What nearby places can I visit before or after Dunkin'?
Nearby you can visit Philadelphia Flower Co. for gifts and flowers, Parkwood Hairstyling Salon & Spa for beauty services, and Philly Pretzel Factory for more snack options.
Are there medical centers or health-related services near Dunkin'?
Yes, nearby medical services include The Foot & Ankle Center of Philadelphia, Petroski Physio, and Parkwood Medical for your healthcare needs.
Where can families with children go for recreation near Dunkin'?
Families can visit 'We Rock the Spectrum - Northeast Philadelphia,' a playground and gym designed for inclusive recreation.