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Dunkin'

3.9
(410 reviews)

Business Details

(215) 867-8141
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12375 Academy Rd, Philadelphia, PA
19154, United States

Hours

Reviews

3.9
410 reviews
5 stars
217
4 stars
70
3 stars
45
2 stars
20
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and poor customer service experiences.

Product Quality

Many reviews mentioned inconsistent coffee quality, with complaints about watered-down or cold drinks and incorrect flavors.

Staff Performance

While some customers praised friendly staff, others noted a lack of training and professionalism among employees.

Cleanliness

Several customers expressed concerns about the cleanliness of the location, including unsanitary conditions and poorly presented food.
  • DD
    Dom
    Feb 11, 2026
    5.0
    Dezarey had amazing service thank you so much Sam also for being the great vibes.
  • BS
    Bethany Sameuls
    Jan 16, 2026
    5.0
    I got an iced latte from there and it was so good. I had to go back through the drive thru to ask who made it!! Will definitely be back and now this is my go to dunkin thank you Ellie!!
  • JN
    Jessica Nusslein
    Jan 9, 2026
    1.0
    Worst Dunkin in the area. Iced Coffee always taste watered down and stale. This is the only Dunkin I have been to where the coffee is noticeably different. Even the coloring is off with the coffee. Service has always been and issue... seriously it takes forever even when ordering pick-up from the app. Would be nice if I could frequent this Dunkin however their subpar product and lack of timely service doesn't allow it.
  • LL
    leah
    Nov 26, 2025
    2.0
    this dunkin fell off so bad
  • DR
    Diane Read
    Nov 16, 2025
    1.0
    Got horrible coffee with two cream for a medium size. Coffee taste burnt old nasty very dark in color??? Very dissatisfied

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Philadelphia, PA?

Dunkin' is open Monday to Friday from 4:30 AM to 9:00 PM, and on Saturday and Sunday from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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