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Dunkin'

4.1
(382 reviews)

Business Details

(215) 632-0999
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9900 Frankford Ave, Philadelphia, PA
19114, United States

Hours

Reviews

4.1
382 reviews
5 stars
236
4 stars
59
3 stars
28
2 stars
10
1 star
49

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service and frequent order mistakes, particularly at the drive-thru.

Coffee Quality

Several reviews mentioned inconsistent coffee quality, with complaints about bitter taste and incorrect orders.

Customer Service

While some customers praised the friendly staff, others noted unprofessional behavior and poor management.

Cleanliness and Environment

The location received mixed feedback on cleanliness, with some praising the new setup while others reported unsanitary conditions.

Food Quality

Customers expressed dissatisfaction with food quality, including burnt items and incorrect orders.
  • JD
    Jen Day
    6 days ago
    5.0
    By far the best Dunkin around. I go here daily. The staff is super sweet. They also almost never mess up my order unlike other Dunkin’s. The one or two times that they have I’ve asked them to fix it and they were very apologetic and fixed it right away. Definitely recommend this Dunkin over any.
  • KD
    Karim Danan
    Jan 3, 2026
    1.0
    Horrible coffee
  • MM
    Mr and Mrs
    Dec 28, 2025
    1.0
    I went to the Dunkin on 9900 Frankford ave Dec 23rd for my usual meal and coffee.As I drank my beverage it had an odd taste and I asked the worker there what it was.He had told me to please not say anything but his Manager Kerry tells them not to waste outdated food to resell to the customers.Im keeping him anonymous but I WILL be reporting this to the Health Department!!!!Beware of this dirty restaurant
  • HO
    Hector Ortiz
    Nov 25, 2025
    5.0
    Amazing
  • MO
    Marina O'Neill
    Oct 22, 2025
    1.0
    I love my cafe lattes from Dunkin Donuts but I unfortunately had the most awful experience at this drive through today! I was there at 10.45 - had to say 'Hello?' at least 5 times before somebody even answered at the drive through line and then waited over 10 minutes at the window and my coffee was still not done. There was nobody in front of me either. They charged my card for the latte that I never received and I had to end up leaving without it because I would have been late picking my daughter up from school had I waited another 10 mins or longer. I asked them to refund my money back to the card. The guy who was working at the window took my card again and assured me that he refunded it but looking at my bank account I see no refund only the charge for the coffee. Very disappointed and so unprofessional. Will never go back to this location again. I paid $4.42 for waiting in line for nothing. UNREAL!

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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