Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported slow service and frequent order mistakes, particularly at the drive-thru.
Coffee Quality
Several reviews mentioned inconsistent coffee quality, with complaints about bitter taste and incorrect orders.
Customer Service
While some customers praised the friendly staff, others noted unprofessional behavior and poor management.
Cleanliness and Environment
The location received mixed feedback on cleanliness, with some praising the new setup while others reported unsanitary conditions.
Food Quality
Customers expressed dissatisfaction with food quality, including burnt items and incorrect orders.
JD
Jen Day
6 days ago
5.0
By far the best Dunkin around. I go here daily. The staff is super sweet. They also almost never mess up my order unlike other Dunkin’s. The one or two times that they have I’ve asked them to fix it and they were very apologetic and fixed it right away. Definitely recommend this Dunkin over any.
KD
Karim Danan
Jan 3, 2026
1.0
Horrible coffee
MM
Mr and Mrs
Dec 28, 2025
1.0
I went to the Dunkin on 9900 Frankford ave Dec 23rd for my usual meal and coffee.As I drank my beverage it had an odd taste and I asked the worker there what it was.He had told me to please not say anything but his Manager Kerry tells them not to waste outdated food to resell to the customers.Im keeping him anonymous but I WILL be reporting this to the Health Department!!!!Beware of this dirty restaurant
HO
Hector Ortiz
Nov 25, 2025
5.0
Amazing
MO
Marina O'Neill
Oct 22, 2025
1.0
I love my cafe lattes from Dunkin Donuts but I unfortunately had the most awful experience at this drive through today! I was there at 10.45 - had to say 'Hello?' at least 5 times before somebody even answered at the drive through line and then waited over 10 minutes at the window and my coffee was still not done. There was nobody in front of me either. They charged my card for the latte that I never received and I had to end up leaving without it because I would have been late picking my daughter up from school had I waited another 10 mins or longer. I asked them to refund my money back to the card. The guy who was working at the window took my card again and assured me that he refunded it but looking at my bank account I see no refund only the charge for the coffee. Very disappointed and so unprofessional. Will never go back to this location again. I paid $4.42 for waiting in line for nothing. UNREAL!