Dunkin'

3.8
831 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5506 Chestnut St, Philadelphia, PA
19139, United States

Hours

Reviews

3.8
831 reviews
5 stars
355
4 stars
182
3 stars
135
2 stars
58
1 star
101

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and orders being ignored.

Product Quality

Many reviews highlighted inconsistent product quality, with complaints about stale donuts, incorrect orders, and poorly made coffee.

Cleanliness

Several customers noted that the store was dirty, with unclean tables and unsanitary conditions.

Operational Hours

Customers expressed frustration over the store being closed during posted hours and inconsistent service availability.

Positive Experiences

Despite the negative feedback, some customers praised the coffee quality and friendly service at times.
  • AB
    Amirah Brown
    6 days ago
    1.0
    I bought 2 wake-up wraps and a toasted raisin bagel w/cc. I asked for white cheddar cheese and got regular cheddar cheese. The bagel was so hard that I couldn’t bite it 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️
  • RR
    Rah
    Jan 4, 2026
    1.0
    The cashiers are really rude most of the time, and also they gave me brick shaped donuts holes “on the hurry up and hand off “ type of time and I almost gave them to my 3 year old,
  • PP
    Product Photographer
    Dec 31, 2025
    1.0
    Hours are wrong, theyll say theyre open and nobody will help u
  • BB
    Buddah .Brown
    Dec 23, 2025
    5.0
    Good service good coffee
  • KG
    Kierra Green
    Dec 18, 2025
    2.0
    This is my second time trying this Dunkin location. The first time I ordered and ICED CHAI TEA and instead of stating they didnt have the components they gave me something that tasted like ice and creamer. I went again today and ordered a Hot Chocolate which a little too thick for my liking but I added some hot water to it and it was fine and I also got a GLAZED BLUEBERRY DONUT! Baby, that donut was hard as a rock and cold like it just came out the freezer. Just utterly disgusted with Dunkin overall but especially this location.

Frequently Asked Questions About Dunkin'

What are the opening hours for Dunkin' at 5506 Chestnut St, Philadelphia?

Dunkin' is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 5:00 AM to 5:30 PM on Sunday.

Does this Dunkin' location offer delivery and curbside pickup?

This Dunkin' offers both delivery and curbside pickup services for customer convenience.