Dunkin'

3.9
421 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4700 N. Broad St, Philadelphia, PA
19141, United States

Hours

Reviews

3.9
421 reviews
5 stars
203
4 stars
92
3 stars
64
2 stars
15
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including incorrect orders, rude staff, and lack of assistance from management.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, leading to customer frustration and dissatisfaction.

Staff Attitude

Several customers noted a negative attitude from staff, impacting their overall experience.

Cleanliness and Atmosphere

While some customers appreciated the cleanliness and atmosphere, others mentioned concerns about the environment and safety.

Speed of Service

Some reviews praised the speed of service, especially during busy hours, while others complained about slow service.
  • CT
    Christine Thomas-Banks
    4 days ago
    1.0
    Customer service is horrible here, only go to grab my mom coffee!
  • MM
    Maribel Matos
    Nov 7, 2025
    5.0
    Coffee good
  • JT
    Joey Da Slick Talker
    Oct 20, 2025
    1.0
    I usually stop there get a coffee, no issues. Today I stop in order a coffee, never get it. I ask for a refund, give the cashier the receipt she hands to the manager. The manager goes to the back, I never see her again. The worker making the coffee asks the cashier, "did he even order a coffee", in which she replies "I rang up something". The time on my receipt was 6:53 am. I walked out at 7am -7:05am something like that. No coffee, no refund. I wouldn't even care however, the cashier was no help, the manager who took the receipt was no help, and the guy making the coffee was giving me a whole attitude like I did something wrong. Excuse me, I'm the customer! These young kids don't have any common courtesy or customer service skills. The cashier was older she knew she hung up the order, acting so non chalant about my refund and did nothing. Now usually there is cool, today? Horrible service, and they basically stole my money. Never go there again.
  • RB
    Randy Brown
    Sep 26, 2025
    1.0
    As I'm rushing to my son game I decided I wanted my medium iced coffee with oat milk espresso in a little bit of flavoring I stopped at this dunkin' donuts to get it and instead of giving me the coffee I asked for I was given a half a cup of oat milk coffee syrup and not actual coffee if I was not in a rush to make it to my son game I would have flipped out on the staff I literally paid $6 for a cup of oat milk and flavored syrup with ice moral of the story watch them because they will pull a fast one on you
  • JT
    Joselito Torres
    Aug 31, 2025
    5.0
    Good

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' at 4700 N. Broad St, Philadelphia?

Dunkin' at 4700 N. Broad St, Philadelphia is open daily from 4:30 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.