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Dunkin'

4.0
(553 reviews)

Business Details

(215) 335-4528
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8902 Frankford Ave, Philadelphia, PA
19136, United States

Hours

Reviews

4.0
553 reviews
5 stars
292
4 stars
120
3 stars
60
2 stars
27
1 star
54

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced rude behavior and incorrect orders.

Speed of Service

Many reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about stale items and incorrect orders.

Cleanliness

Several reviews mentioned cleanliness issues, including unsanitary conditions and dirty uniforms among staff.

Customer Loyalty

Despite negative experiences, some customers expressed loyalty to the brand, indicating a willingness to return if improvements are made.
  • AS
    Alberta Scheerer
    Feb 1, 2026
    5.0
    Love my Dunkin
  • BB
    Blue Berri
    Jan 28, 2026
    1.0
    Guy taking my order was nice enough, I know I'm soft spoken so I don't mind speaking up or repeating my order as needed. As I'm repeating my order, this lady comes over the speaker actually screaming at me about how I need to speak up when I order (I hate to sound like I'm exaggerating; I worked at starbucks, I know this feeling) and he's only asking me to repeat because they can't hear me. Girl, okay, I wasn't mad?? All I wanted was the Buff Chai and it doesn't appear to be an actual menu item with a set price, so whatever, I get it's easy to misunderstand what I'm asking for but all you'd have to say is "I'm sorry, we're just not able to hear you, can you repeat it louder?" But instead she had to yell at me over a stupid drink order. Never wanted to curse out someone in customer service more. Is late shift usually like this?
  • JG
    John Greenleaf
    Dec 17, 2025
    5.0
    Use use the drive thru
  • DS
    Debbie Stine
    Nov 12, 2025
    5.0
    Always the right order never no problems.
  • JJ
    Joshua
    Oct 6, 2025
    2.0
    I remember on route 22 in Union NJ there was a 24 hour Dunkin that made the donuts right there on the premises. I miss those days. Me and my buddy would go there after concerts and get hot coffee and fresh donuts.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 8902 Frankford Ave, Philadelphia?

Dunkin' is open Monday to Friday from 4:30 AM to 9:00 PM, Saturday from 5:00 AM to 9:00 PM, and Sunday from 5:00 AM to 9:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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