Dunkin'

3.8
522 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
551 Franklin Mills Cir, Philadelphia, PA
19154, United States

Hours

Reviews

3.8
522 reviews
5 stars
263
4 stars
92
3 stars
55
2 stars
43
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, including reports of rudeness and poor order handling.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Cleanliness

Some reviews praised the cleanliness of the location, while others reported unsanitary conditions.

Speed of Service

Customers experienced inconsistent service speed, with some noting quick service while others faced long waits.

Product Quality

There were mixed reviews on product quality, with some customers enjoying fresh food and drinks, while others complained about stale items and burnt coffee.
  • TM
    Tracy Millard-Hammond
    Nov 8, 2025
    5.0
    They are very nice
  • NN
    Naijene Nadal
    Nov 3, 2025
    1.0
    Very rude and ignorant food wasn't the best quality
  • BA
    Brooke Alexander-Bucher
    Oct 31, 2025
    3.0
    Not impressed
  • FF
    Frank
    Oct 13, 2025
    5.0
    My favorite place for drinks and a quick bite.The employees here are friendly and fast always a smileand the atmosphere is always pkeasent Thanks Frank [Santa]
  • AL
    Alessandra Lopez
    Aug 21, 2025
    1.0
    Went there this morning not sure if the person taking orders was having a bad but today I tried ordering a refresher and simply asked if the refresher could be lemonade and the women taking the order took a deep breath and started yelling over me saying yes it already comes with that I just canceled my order and left in disgust to purchase at another location where they happily served me go to this location consistently for almost a year I will not be returning due to staffs attitude also constant rushing when your trying to say your order

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Philadelphia, PA?

Dunkin' in Philadelphia is open from 5:00 AM to 7:00 PM Monday through Wednesday, opens at 5:30 AM on Thursday, 5:00 AM on Friday, and operates until 8:00 PM on Friday and Saturday. On Sunday, it opens at 5:30 AM and closes at 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers delivery through various platforms and curbside pickup options for convenience.