Dunkin'

4.0
562 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5401 N 5th St, Philadelphia, PA
19120, United States

Hours

Reviews

4.0
562 reviews
5 stars
287
4 stars
120
3 stars
67
2 stars
27
1 star
61

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed; while some praise the friendly and efficient staff, others report rude behavior and disorganization, particularly during busy hours.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Product Availability

Customers often express frustration over the unavailability of popular items like donuts and bagels, which are frequently out of stock.

Speed of Service

While some customers appreciate the quick service during peak hours, others find the service slow and inefficient, especially in the drive-thru.

Cleanliness and Environment

The establishment is generally noted for being clean and having a pleasant atmosphere, contributing positively to the customer experience.
  • SH
    Sadim H
    2 days ago
    1.0
    Going through the drive thru didn’t take no more than a minute the person over the speaker woman was fantastic but the guy at the window was disgusting first, he opened the window and still talking to his coworker with food still in his mouth and as he’s reaching for my phone, food is falling out of his mouth literally it was the most disgusting thing I’ve ever seen then he just closed up the window didn’t say thank you for coming. Have a good day nothing. We all eat at work, but we all don’t eat talk and then handle customers at the same time.
  • HC
    Hannah Chan
    3 days ago
    1.0
    Disgusting!! there’s mold and hair on my food
  • WW
    Walter Wilson
    Nov 3, 2025
    5.0
    Love the better pecan ice coffee
  • SM
    sierra m
    Aug 15, 2025
    5.0
    lol this has got to be the most efficient dunkin’ donuts in the history of dunkin’ donuts?? in the morning they’re always so quick it actually confuses me. great customer service and most morning they have a team member taking orders on an ipad outside and it seems to speed up the process tremendously.
  • DB
    Donia Benjamin
    Jul 7, 2025
    3.0
    Morning staff is amazing…. Afternoon staff is so slow and disorganized

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Philadelphia, PA?

Dunkin' in Philadelphia, PA is open daily from 4:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for your convenience.