Dunkin'

4.0
339 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
839 N Broad St, Philadelphia, PA
19123, United States

Hours

Reviews

4.0
339 reviews
5 stars
177
4 stars
68
3 stars
40
2 stars
13
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees being rude and unhelpful, while others are praised for their friendliness and attentiveness.

Product Quality

Many customers reported issues with the quality and consistency of food and drinks, including incorrect orders and poorly made coffee.

Cleanliness and Safety

Concerns were raised about cleanliness, including reports of cockroaches and unsanitary food handling practices.

Speed of Service

While some reviews commend the quick service, others highlight long wait times and slow staff, indicating a lack of consistency.

Atmosphere

The atmosphere received mixed reviews, with some customers enjoying a pleasant environment while others noted a lack of professionalism among staff.
  • HH
    Him
    6 days ago
    5.0
    Daniel did real good made sure the coffee is perfect & customer service was excellent. Made me wanna come back more.
  • MG
    Malin Gaskins
    Nov 17, 2025
    2.0
    First of all I asked the man did he put two! Chicken wraps in there he said yes when I got home he did not put 2 in there I’m pissed off DONT GO HERE they also cheat u for loaded tater tots !half of the cup is not filled waste of money what a rip off !
  • PN
    Paul Newman
    Oct 30, 2025
    1.0
    Just went in there to get something to eat. Asked the woman there if they had apple pie and responded with rudeness and was more rude and nasty when I asked her about a donut that was not labeled. I asked her could I speak to the manager and she said she was the head manager. I will not ever go there again. I told her that other dunkin donuts had apple pie. Terrible !!!!
  • AP
    Abigail Palmer
    Oct 7, 2025
    1.0
    This place is horrible. Do not go there they give you a little bit of the latte when you ask for no ice they very stingy and they have a limit of what they can give you if you order a drink
  • CM
    Charnnay Mickens
    Sep 30, 2025
    2.0
    I’ve been coming to this Dunkin for over a year because ( in my opinion ) it’s the best one in the area … well it WAS the best one . Recently, it seems that they switched their entire staff to new people, and the quality has gone down drastically. The hashbrowns have been cold every time I order . The coffee has not been good . It has no flavor to it, like they aren’t adding the syrups . I’ve even started adding more sugar to my drinks thinking it would help. No … and today the cold brew taste burnt ?? After I finish using my points I might honestly just stop going here . Where’s the old staff ?! Or maybe just some training? Idk lol the donuts are good

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 839 N Broad St, Philadelphia?

Dunkin' at 839 N Broad St, Philadelphia is open daily from 5:00 AM to 5:30 PM.

Where can I order Dunkin' products using a mobile app?

You can order Dunkin' via their mobile app available on the Apple App Store and Google Play Store for a fast grab-and-go experience.