Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Multiple customers reported that the store was dirty and in need of cleaning.
Order Accuracy
Many reviews highlighted issues with incorrect orders, particularly with coffee and food items.
Customer Service
Feedback indicated a mix of friendly and rude service, with several customers expressing dissatisfaction with staff behavior.
Product Quality
Customers frequently mentioned that the quality of food and drinks was poor, with complaints about stale items and burnt coffee.
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elijah
Nov 30, 2025
1.0
Ok this is actually disturbing. I went in to get a coffee but first to use the restroom, and in one of the restrooms they don’t have any hand soap or sanitizer. The lady that was going to take my order said the manager wouldn’t have it for two days. So how are employees washing their hands before they go back to work? That is extremely unacceptable and makes me wonder how many germs are being passed around, especially during this season
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Amanda DiDio
Nov 18, 2025
5.0
Drinks are always good
KD
kittie dawson
Nov 10, 2025
1.0
I am currently going back and forth with corporate because the franchisee of this location refuses to refund my money for an unfulfilled mobile order . When I called corporate corporate asked the franchisee/ or manager to pull the timestamped footage from that morning. They told corporate they would just go ahead and give me a refund in lieu of pulling the footage like corporate asked. I noticed after almost 2 weeks went by bond that I still did not have my refund. I called corporate back, corporate says they reached out to me asking for my receipt from that day which I didn't have one. It was a mobile order so I have a screenshot but I have no call or message from anyone representing this Location on my phone.. this is them waiting me out till I let it go or they say it's so old that they don't have any record of it anymore. They had a guy working there that did not know what he was doing so by the time that I got there, he had not completed the order. I had to go. There was plenty of time the only thing that was done was the coffee I left it there because it made no sense to try to take the coffee and figure out the difference. So I took no part of the order, I asked about a refund and the employee at the register said, You can just do it on the app.She didn't know what she was talking about.There is no way to refund through the app.You literally have to call someone and there started the circus. I will be calling corporate again because I'd like to know how they're in the right to keep my damn near $25 when I got 0 services or goods for it
HH
Holly
Nov 3, 2025
1.0
Wish I could give no stars tbh. I made a mobile order at 7:30pm. They did not make my order, they were supposed to be open until 9pm but when I got there they said they were closed, doors were locked and wouldn't even come to the door to tell me how to get my money back. Just sat behind the counter and looked at me like I had 3 friggin heads. Like how do they just choose to close when they want? That's bullshit. And I have yet to get my refund. Straight weirdos.
AK
Aminata Karamoko
Oct 22, 2025
1.0
If I can give the zero stars I would, I ordered my food through mobile app and everything was paid off, as I arrive to pick up my food the Indian lady goes 3$ how when I paid online to pick up my food? And to make matters worse she the manager for today. And I even asked her for whip she caught an attitude with me. She needs to get fired.
What are the regular operating hours of Dunkin' at 2654 S 18th St, Philadelphia?
Dunkin' is open daily from 5:00 AM to 9:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
What breakfast and meal options does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch items including coffee, espresso, breakfast sandwiches, donuts, and tea.
Can I order ahead using a mobile app for this Dunkin' location?
Yes, you can use the Dunkin' mobile app available on Apple App Store and Google Play to order ahead for a fast grab and go experience.
What are some of the holiday drinks currently featured at Dunkin'?
Try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher on their holiday menu.
Does Dunkin' at this location have a drive-thru service?
No, this Dunkin' location does not have a drive-thru, but offers delivery and curbside pickup instead.
Is there free Wi-Fi available at this Dunkin' store?
Yes, Dunkin' at 2654 S 18th St provides free Wi-Fi for customers.
Which nearby healthcare providers are close to Dunkin' on S 18th St?
Nearby healthcare providers include Pasquale Nestico (cardiologist), Howard Rosner (cardiologist), Dougherty Katie M DO (family practice), and Dr. Harry Landrum (optometrist).
What other businesses can I visit near this Dunkin' location?
Close to Dunkin', you can find the Sunoco Gas Station, Grove Supply hardware store, and McCusker's Tavern pub, offering options for gas, home improvement needs, and nightlife.
How can the nearby Sunoco Gas Station be useful to customers visiting Dunkin'?
Customers can conveniently fuel up their vehicles at the nearby Sunoco Gas Station before or after enjoying food and drinks at Dunkin'.