Business Details
About
Mexican Restaurant
Chipotle Rittenhouse Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
648 reviews
5 stars
309
4 stars
135
3 stars
78
2 stars
33
1 star
93
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff interactions.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about portion sizes, freshness, and preparation.
Cleanliness
Numerous customers noted that the restaurant was dirty, with unclean tables and unsanitary conditions.
Staff Attitude
While some staff were praised for their friendliness, many reviews mentioned a negative attitude among employees, impacting the overall experience.
Order Fulfillment
There were multiple complaints about orders being incorrect or incomplete, particularly with online orders.
- CKClaire KenniceNov 10, 20251.0Expensive, SKIMP ON PORTIONS, workers have stink face all the time and rude, cussing by workers in the background. I thought it’s just a one time thing but ever since summer I’ve gone repeatedly times and experience have been horrible. I didn’t get served with respect. Barely gave me food when I’m paying that much amount of money.
- FVFrancisco VelazquezNov 3, 20251.0Ordered a bowl in the apparent app and received a bowl only 2/3 full(66%) of what was expected as anyone can clearly see. Shrinkflation, and employees not motivated to care is what's most likely the issue. Shame on the manager that was supposedly there on November 3rd 2025 @ approx. 6:00PM.
- E7Emmanuel7 777Oct 29, 20255.0Excellent service 👏
- AHalicia hechtOct 24, 20251.0Very dirty place. Greasy food (they never trim the disguisting fat from the meats). Vegetables look very tired and mushy, colorless. Guacamole is brown.😏
- SSSankeerthi SanaboyinaOct 5, 20251.0The worst chipotle. The service was so bad. Made us wait 30 mins for one order when there were no orders coming in. They said the order was ready and never could make it on time, after 30 mins. They finally gave our order after 1 hour and they weren't ready to cancel.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Rittenhouse Square serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced real ingredients.
What are the operating hours for Chipotle Mexican Grill at 1512 Walnut Street?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle at Rittenhouse Square offer online ordering?
Yes, customers can order online through the Chipotle app, website, or quick link provided for convenient pickup or delivery.
What types of services does this Chipotle location provide?
This location offers in-store pickup, delivery, catering, gift cards, and accepts credit cards.
How can I contact Chipotle Mexican Grill in Philadelphia?
You can call them at +1 215-558-5213 or email at pa.1480.rittenhouse@chipotle.com.
Is the Chipotle at Rittenhouse Square welcoming to the LGBTQ community?
Yes, this location welcomes the LGBTQ community.
Are there any nearby bakeries where I can grab a dessert after eating at Chipotle?
Yes, Levain Bakery is nearby and is a great spot to enjoy delicious baked goods after your meal.
Which nearby places can I visit for coffee or a casual cafe experience after dining at Chipotle?
Elixr Coffee Roasters and A Listening Room at Elixr are close by, offering excellent coffee and cafe atmospheres.
Are there any nearby entertainment venues near Chipotle at Rittenhouse Square?
Yes, The Philly POPS theatre is nearby, providing arts and entertainment options you might enjoy before or after your visit.
If I am visiting nearby legal or counseling services, can I easily get lunch or takeout at Chipotle?
Absolutely. Chipotle is conveniently located near various law offices and counseling centers, making it an ideal spot for a quick and healthy meal option during your appointments.