Business Details
About
Mexican Restaurant
Chipotle Rittenhouse Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
656 reviews
5 stars
310
4 stars
135
3 stars
78
2 stars
34
1 star
99
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Many reviews highlighted the dirty conditions of the restaurant, including unclean tables and unsanitary food preparation areas.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning issues like small portions, stale ingredients, and inconsistent freshness.
Staff Attitude
Several reviews noted that staff members displayed a lack of professionalism and enthusiasm, contributing to a negative dining experience.
Inconsistent Experience
Customers reported varying experiences, with some praising the food and service while others had significant complaints, indicating inconsistency in operations.
- ASAmber SaraceniDec 30, 20251.0Opens at 10:45 but they tell you to wait 16 minutes until they set up?
- JMJudy MobbDec 20, 20251.0The customer service by the girl at the counter was HORRIBLE. She needs not to work with the public. Pink hair for a reference, she’s so rude!
- LLLianaDec 7, 20252.0I stopped going to this Chipotle because the workers are disgusting. I went to order the food in person and I got a bowl. My bowl contained carne asada, white rice, lettuce, corn salsa, pico de gallo, fajitas and especially SOUR CREAM. When I looked at the receipt, I saw that the worker charged me for QUESO. I obviously didn’t order that, so I showed him the receipt and he said I did order it. So i proceeded to give him my bowl to show him. If I order queso, it’s ALWAYS on the side, not on the bowl. Then, he opens the bowl and proceeds to use his finger with the gloves he had on where he touches money, and dig through the bowl. AND this man had the audacity to say I still ordered it. Are you kidding me?
- KMKassraoui MakremDec 6, 20251.0Liar , unprofessional employee, I ask for dd pick up order , the lady said rudely: “ we don’t accept online orders right now “ , so I call customer front of her and asked her to confirm what she said , she run inside and refused to talk , and manager come out said : oh we gonna start doing now . Like wow
- JDJohn DDec 6, 20251.0Absolute trash workers with an attitude. Don’t come here they will make you wait 20 mins and then tell you they don’t have anything ready and no one cares to restock. TRASH.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Rittenhouse Square serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced real ingredients.
What are the operating hours for Chipotle Mexican Grill at 1512 Walnut Street?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle at Rittenhouse Square offer online ordering?
Yes, customers can order online through the Chipotle app, website, or quick link provided for convenient pickup or delivery.
What types of services does this Chipotle location provide?
This location offers in-store pickup, delivery, catering, gift cards, and accepts credit cards.
How can I contact Chipotle Mexican Grill in Philadelphia?
You can call them at +1 215-558-5213 or email at pa.1480.rittenhouse@chipotle.com.
Is the Chipotle at Rittenhouse Square welcoming to the LGBTQ community?
Yes, this location welcomes the LGBTQ community.
Are there any nearby bakeries where I can grab a dessert after eating at Chipotle?
Yes, Levain Bakery is nearby and is a great spot to enjoy delicious baked goods after your meal.
Which nearby places can I visit for coffee or a casual cafe experience after dining at Chipotle?
Elixr Coffee Roasters and A Listening Room at Elixr are close by, offering excellent coffee and cafe atmospheres.
Are there any nearby entertainment venues near Chipotle at Rittenhouse Square?
Yes, The Philly POPS theatre is nearby, providing arts and entertainment options you might enjoy before or after your visit.
If I am visiting nearby legal or counseling services, can I easily get lunch or takeout at Chipotle?
Absolutely. Chipotle is conveniently located near various law offices and counseling centers, making it an ideal spot for a quick and healthy meal option during your appointments.