Chipotle Mexican Grill

2.8
389 reviews
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Business Details

3400 Lancaster Ave, Philadelphia, PA
19104, United States
(215) 387-2025
https://locations.chipotle.com/pa/philadelphia/3400-lancaster-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2643
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About

Mexican Restaurant
Chipotle Drexel University is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3400 Lancaster Ave, Philadelphia, PA
19104, United States

Hours

Reviews

2.8
389 reviews
5 stars
106
4 stars
54
3 stars
44
2 stars
29
1 star
156

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted rude and dismissive behavior from staff, contributing to a negative customer experience.

Food Quality

Customers frequently reported issues with food quality, including small portions, incorrect orders, and unsanitary conditions.

Cleanliness

The restaurant was often described as dirty, with overflowing trash and unclean dining areas.

Order Accuracy

Many customers experienced problems with order accuracy, including missing items and incorrect food preparation.

Service Speed

Long wait times for food preparation and service were commonly mentioned, leading to frustration among customers.
  • NG
    Nikita Gopeenko
    Dec 22, 2025
    1.0
    The worker was really rude and didn’t give me a water cup.
  • SO
    Samir Oza
    Dec 20, 2025
    2.0
    In the 15 minutes i was there, I watched staff drop things on the floor and use them to serve food, burn tortillas by forgetting them in the press and still serving them to a customer, and giving attitude to every customer in line. The seating areas are disgusting, havent been cleaned all day. Easily the worst chipotle i’ve ever been to. Don’t bother. They’re only still open because of the desperate college students.
  • JV
    Jesus Perez (La Vocal)
    Dec 19, 2025
    1.0
    Estaba sucio el lugar, la cantidad de comida no es la correcta y tenía mal olor
  • NT
    Nichole Thomas
    Dec 6, 2025
    1.0
    When I first walked in they had one person on the line and the line was very long, when I got the line there was no steak, the manager gave out false information to a customer on his bogo deal and the line was very dirty the outside area had trash and the sprite soda had not been changed the manager on duty has to do better with prepping his shift
  • LD
    Lillian Nguyen (DragoPowder)
    Nov 30, 2025
    2.0
    I ordered online and they got it done 20 minutes after the supposed pickup time. Would have been faster if I just ordered in-person.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill at Drexel University?

Chipotle Drexel University is open every day from 10:45 AM to 11:00 PM.

What types of services does Chipotle Mexican Grill at Drexel University offer?

They offer in-store pickup, delivery, catering, gift cards, and accept credit cards.