Chipotle Mexican Grill

3.1
797 reviews
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Business Details

3925 Walnut St, Philadelphia, PA
19104, United States
(215) 222-0632
https://locations.chipotle.com/pa/philadelphia/3925-walnut-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1214
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About

Mexican Restaurant
Chipotle UPenn is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3925 Walnut St, Philadelphia, PA
19104, United States

Hours

Reviews

3.1
797 reviews
5 stars
258
4 stars
147
3 stars
85
2 stars
55
1 star
252

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor customer service, with staff being rude, untrained, and unhelpful.

Food Quality

Customers reported issues with food freshness, portion sizes, and incorrect orders, leading to dissatisfaction with the overall dining experience.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and food stations, contributing to a negative atmosphere.

Order Accuracy

Many customers experienced problems with incorrect orders, particularly with online and delivery requests, indicating a lack of attention to detail.
  • KN
    Kristina Nolan
    Jan 2, 2026
    1.0
    They messed up every single time
  • BM
    bagel man
    Dec 29, 2025
    1.0
    Portions are straight up disrespectful, there was no hot sauce, half of the soda dispensers were broken and the store is overall filthy. 0/10
  • AB
    Adam Brezina
    Dec 13, 2025
    1.0
    Skimp on portions, employees wasting time doing doordash orders for 5 minutes before checking me out.
  • KG
    Khalia Grady
    Dec 5, 2025
    1.0
    Not all Chipotles are created equally. This location has missed the mark again and again. The untrained juvenile staff at this store play in people’s food and do little to remedy issues that arise. The store is filthy and something is always wrong with their “system” when it comes to checking out or redeeming rewards.
  • QC
    Quik Car
    Dec 3, 2025
    1.0
    Unfortunately worst chipotle I’ve been to but it’s so close to campus so I keep going. Don’t order double protein online - will get one portion. Always dirty, no napkins, no utensils, always closing early, no signature drinks, always have only 2 protein options, super dry rice, don’t restock beans. Ppl working there act like you’re forcing them to be there.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill at UPenn offer?

Chipotle Mexican Grill UPenn offers a customizable menu featuring Mexican cuisine such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill at 3925 Walnut St, Philadelphia?

The restaurant is open daily from 10:45 AM to 11:00 PM.