Business Details
About
Mexican Restaurant
Chipotle UPenn is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
788 reviews
5 stars
258
4 stars
146
3 stars
85
2 stars
55
1 star
244
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported that the food was not fresh, poorly prepared, and often served in small portions.
Service Issues
Numerous reviews highlighted rude and unprofessional staff, with complaints about slow service and incorrect orders.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and food stations, leading to a negative dining experience.
Order Accuracy
Customers consistently experienced issues with incorrect orders, missing items, and poor handling of online orders.
Overall Experience
The overall sentiment was overwhelmingly negative, with many customers expressing disappointment and a lack of desire to return.
- DBDanielle Barron4 days ago1.0If I could give this place zero stars I would. CUSTOMER SERVICE WAS HORRIBLE. I stopped here because I needed something to eat after my appointment. You did have one sweet young lady there but the cashier was a no. She was acting like the customers were bothering her we didn’t tell you to apply to that job you did. Asked about the wait for chicken she said 15 minutes ok cool I’ll wait, she ain’t even say nothing when the chicken was ready. You can’t redeem any rewards there and when I asked her why she said I don’t know I just started working here. If you can avoid this location please do!!!
- AMAndy MarshNov 6, 20251.0Ran out of chicken and their station was a complete mess
- DPDiamond PriceOct 25, 20251.0The food doesn’t taste fresh and they shorted me with my food in my bowl because I ordered on uber eats. I’m disappointed
- SMSophie MOct 24, 20252.0Apathetic and untrained staff. Not a meat eater but a PSA after watching people ask for double meat - don’t. It’s the same amount as a single serving. If anything, ask for a regular amount. After giving you the regular amount, then ask for double. Otherwise you are taken advantage of. Attitude from almost all staff members.
- CGcameryn greenOct 24, 20251.0Waited 30 minutes just to get my pick up order which was ready before I even got to the restaurant. then they didn’t even give me my side of queso, side of chips or utensils that I requested and paid for.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at UPenn offer?
Chipotle Mexican Grill UPenn offers a customizable menu featuring Mexican cuisine such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the operating hours of Chipotle Mexican Grill at 3925 Walnut St, Philadelphia?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Can I order food online for delivery or pickup from Chipotle UPenn?
Yes, Chipotle UPenn offers both in-store pickup and delivery services, with online ordering available via their website and app.
Does Chipotle UPenn offer catering services?
Yes, catering and catering delivery services are available at Chipotle UPenn to accommodate group events and parties.
Are credit cards accepted at Chipotle Mexican Grill UPenn?
Yes, Chipotle UPenn accepts credit cards for payment.
How can I contact Chipotle Mexican Grill UPenn?
You can reach them by phone at +1 215-222-0632 or email at pa.1214.upenn@chipotle.com.
Is Chipotle Mexican Grill UPenn welcoming to the LGBTQ community?
Yes, Chipotle UPenn welcomes LGBTQ customers and values inclusivity.
What are some nearby places customers can visit before or after dining at Chipotle UPenn?
Nearby places include The Radian apartments, Gong Cha bubble tea cafe, and Sweetgreen health food restaurant, offering various dining and leisure options around the area.
Are there convenient ATMs near Chipotle Mexican Grill UPenn?
Yes, there are multiple nearby ATMs including LibertyX Bitcoin ATM, Santander Bank ATM, and Bank of America ATM for your convenience.
Is there a pharmacy near Chipotle UPenn where I can also shop for medical supplies?
Yes, CVS Pharmacy is located nearby, providing pharmacy and medical supply shopping services.