Buffalo Wild Wings

3.5
2148 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
9701 Roosevelt Road, Philadelphia, PA
19114, United States

Hours

Reviews

3.5
2,148 reviews
5 stars
817
4 stars
459
3 stars
292
2 stars
152
1 star
428

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, with long wait times to be seated and to receive orders.

Food Quality

Many reviews highlighted poor food quality, including cold, overcooked, or incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Staff Attitude

Multiple reviews mentioned rude or unprofessional behavior from staff, contributing to a negative dining experience.

Mixed Experiences

While some customers praised individual staff members and specific meals, the overall sentiment leaned heavily towards dissatisfaction.
  • DN
    Diara Nieves
    Nov 17, 2025
    5.0
    I love coming here !!! Especially when Shaniya is there ! Not only is her customer service amazing but she goes over & beyond!! She’s super professional, knowledgeable, & she always makes sure I get the best deals, & informs me of all the promo they have going on!! Even if you’re ordering for pick up she makes sure to give the best service ! If you’re ordering or dining in ask for Shaniyah she’s the best !!
  • GB
    Gary Brutus
    Nov 11, 2025
    2.0
    The server was didn't represent the company standards, she didn't ask any questions, messing up everyone orders, she must be retrain. The food was tasteless, slappy burger 🍔, it watery, cold, I didn't get what I asking for?
  • AF
    Arthur Fields
    Nov 11, 2025
    3.0
    No one escorts you to a table, service is super slow. My son didn’t like the chicken fingers but my daughter did. My food wasn’t bad but I could tell nothing was made fresh and the cheese sauce was minimal and out of a microwave. The drink which was a strawberry margarita was pleasant and snuck up on me. Shout out to the bar tender. My waitress was nice and easy on the eyes. I would come back for her and the drinks but not the food. I’ve had better but it wasn’t bad. Price was reasonable as well
  • ST
    Sheldon Thompkins
    Nov 11, 2025
    2.0
    Veterans service at your business very poor no utensils no napkins drop tray on table fries dry and hard this is how we treat our service men and women shameful
  • PS
    Paige Sileo
    Nov 2, 2025
    1.0
    This was hands-down one of the worst dining experiences I’ve ever had at a Buffalo Wild Wings. From the second we walked in, it was chaos. The front desk staff didn’t even point us toward our table — they literally dropped the receipt with the table number on it and walked away. We stood there looking around like we were invisible. It only went downhill from there. We waited 25 minutes before anyone even acknowledged us. Not a drink order, not a “be right with you,” nothing. Just sitting there watching servers walk past like we didn’t exist. When the food finally showed up, the order was wrong AND the wings were rock-solid — like someone microwaved leftovers from yesterday and hoped we wouldn’t notice. They were nearly impossible to bite into, let alone enjoy. Completely unacceptable for a place known for wings. On top of that, the bathrooms were absolutely disgusting — trash everywhere, floors sticky, and to top it off, there was a creepy guy in there making the whole situation even more uncomfortable. Not exactly the atmosphere you want when you’re trying to eat. Between the terrible service, messed-up order, inedible food, and unsanitary environment, I can confidently say I will never be back. If I wanted to throw money away and eat cardboard, I’d do it at home for free. Do better, BWW.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Philadelphia specialize in?

Buffalo Wild Wings specializes in award-winning Buffalo, New York-style wings available in 26 different sauces and seasonings.

Where is Buffalo Wild Wings located in Philadelphia?

Buffalo Wild Wings is located at 9701 Roosevelt Road, Philadelphia, PA 19114, USA.