Chipotle Parkesburg is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, with staff being rude, unmotivated, and unhelpful.
Food Quality
Many customers reported cold, stale, or poorly prepared food, with several instances of missing ingredients or incorrect orders.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and food debris noted by multiple customers.
Portion Sizes
Several reviews mentioned small portion sizes, with customers feeling shortchanged on the amount of food provided.
Staff Attitude
Customers expressed dissatisfaction with the attitude of the staff, describing them as unfriendly and unprofessional.
D1
D 12
Nov 8, 2025
2.0
We just brought home a pickup order, 15 minutes after ordering. Even though, when he got there they were still putting together some of the items, everything was cold. Have to put every menu item we ordered in the microwave to warm them up. How does that even make sense?
AB
Andrew Bishop
Nov 6, 2025
1.0
Place is a joke staff is useless can’t even wrap a burrito no motivation to work food is horrible place is dirty paid for chips didn’t get chips do not recommend going here for anything
AY
Alyson Yeager
Nov 6, 2025
1.0
This is the worst chipotle I have ever been to. The employees are rude and don’t know how to make a burrito let alone refund someone for missing food. This is by far the worst service we have EVER received. Save your time and money.
IM
Isabella McGinness
Oct 18, 2025
1.0
Lazy ahh employees literally lie about stock to get out of doing their job. I genuinely cannot rate the food because they either close earlier than the written times or they genuinely LIE and I can see them ALL sit on their phones in the lobby. Why get a job if you don’t want to work? Happened TWO different times; I am just going to drive to a different chipotle the next time I want it. It’s not even worth it to give them a third chance.
RN
REC Nedmac
Oct 11, 2025
2.0
My wife really likes Chipotle’s and this was our first time coming to this location. The folks waiting on us were polite and took care of our requests and food was ok, some of the items asked for were very small portions.
My biggest grief with this location is that when my wife & I go over to fountain drink dispenser, there is a young man setting & leaning all over one of the tables who appeared to be totally passed out or asleep.
Sounds of ice dispenser and customers walking around didn’t affect this person at all. At a closer look, this young man was an employee, I’m assuming he was off duty, but yet sprawled out across the table totally out!
Every customer who came in while my wife & I were dining inside noticed and looked at this employee.
One would think maybe this employee got off duty and is awaiting a ride, but one would think sleeping across the table while waiting, isn’t the right thing to do.
I was about to go up to counter and say something to employees since this young man was sleeping at an area out of site from counter.
But prior to getting up, one of the employees from the counter came over to get a drink and noticed this situation. But yet didn’t say anything to the sleeping employee.
My wife overheard the counter employee tell one of the customers asking about the sleeping young man, yeah….today was that employee’s first day on the job!
After witnessing this and seeing no staff address the issue, not sure we’ll be returning any time soon when employees are permitted to just sleep across the tables, it’s really not a good impression to put upon your customers!!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Parkesburg offer?
Chipotle Mexican Grill offers customizable Mexican-inspired menu items including burritos, bowls, quesadillas, tacos, and salads made with real, responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill in Parkesburg?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Parkesburg?
Chipotle Mexican Grill is located at 3344 Lincoln Highway, Building F1, Chester, Parkesburg, PA 19365, USA.
How can I place an order online for Chipotle Parkesburg?
You can order online via Chipotle's official website or their ordering platform at https://order.chipotle.com/.
Does Chipotle Parkesburg have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
What is Chipotle's commitment to ingredient sourcing at the Parkesburg location?
Chipotle prioritizes sourcing ingredients from farms that follow humane and sustainable practices, using only 53 real ingredients without artificial colors, flavors, or preservatives.
What nearby places can I visit after dining at Chipotle Mexican Grill in Parkesburg?
Nearby places include Supercuts salon, Wawa convenience store and gas station, Starbucks coffee shop, and Hershey's Farm Market bakery and grocery store, all within close proximity for additional errands or leisure.
Are there medical services near Chipotle Parkesburg in case of an emergency?
Yes, Lancaster General Urgent Care and LG Health Physicians family and specialty medical offices are nearby for convenient access to healthcare.
Can I find coffee shops close to Chipotle in Parkesburg?
Yes, Starbucks is located nearby, providing an option for coffee before or after your meal at Chipotle.
How can I contact Chipotle Mexican Grill Parkesburg?
You can reach Chipotle Parkesburg by phone at +1 484-715-0023 or via email at PA.4619.Parkesburg@chipotle.com.