Wendy's

3.4
867 reviews

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
220 Lancaster Ave, Paoli, PA
19301, United States

Hours

Reviews

3.4
867 reviews
5 stars
300
4 stars
174
3 stars
138
2 stars
70
1 star
185

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rude and dismissive behavior.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Food quality is inconsistent, with reports of cold, overcooked, or poorly prepared items, though some customers enjoyed specific menu items.

Management Issues

Several reviews highlight poor management and staffing problems, contributing to slow service and negative customer experiences.

Cleanliness and Environment

The restaurant's cleanliness and overall environment received mixed reviews, with some describing it as grimy and in need of attention.
  • WS
    Wesley Sturgis
    1 day ago
    4.0
    This is a Wendy's that has been there so long, I can't remember what was there before they put a Wendy's there. It's a fast food place. Food was hot. Extra points for that. The person who took my order was friendly. Alternates were suggested but not pushed. Condiments were offered. Generally speaking, it was pleasant. Relatively clean for rolling up the lunch rush. Bathroom was clean which is so rare in a fast food place. It's not a 4 diamond dining experience but it was a hot meal for an affordable price and I am thankful for that. Thank you crew. Your doing a good job.
  • MM
    Mark
    Dec 22, 2025
    1.0
    I had a Jr. Bacon Cheeseburger, nuggets, fries, etc. with others from this Wendy's location to go. The building looks derelict, the interior and exterior grimy, and the workers are barely physically present. They're not outright rude, just drifting through the day without a thought given to the restaurant's purpose or what it seeks to achieve. Were I served this food at a homeless shelter or prison, I honestly think it would be a let down. Eating here ruined my day, full stop. It's technically edible and I suppose it may supply some nutrients. It's hard to convey the feeling of loss, sorrow, despondence that comes with eating here. You could view this Wendy's as an analogy for modern life in the U.S. - we know our society is in decline and are hopeless to stop it. It stings that I paid to eat here. I can't bring myself to ask corporate for a refund, I'd rather scream into the void dreaming that somehow, things will change. At the very least, I hope that others will stumble upon this admonition and demur.
  • LC
    Lisa C
    Nov 27, 2025
    4.0
    Food is consistent and hot. Staff is friendly and works hard to get your order right.
  • LL
    Lindsay Langan
    Nov 25, 2025
    2.0
    This is consistently the worst Wendy’s I have ever gone to. They are always slow, The drive-through line is disgraceful because they are so slow about getting food orders out that traffic literally backs up. They will consistently get your order wrong but it would take so long to get them to put the right things in the bag that you might as well just take whatever the hell they put in your bag and be happy that you have something to eat. I think one of the issues is that some of the employees cannot speak or read English, so they can’t read the order tickets properly (Which is what I experienced first hand yesterday).
  • LK
    Lindsay Keri
    Nov 8, 2025
    4.0
    Food was delicious, service was friendly, drive through may take some time, so if in a timely rush make sure line is low

Frequently Asked Questions About Wendy's

Is 314 Lancaster Ave. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's at 220 Lancaster Ave, Paoli, PA?

Wendy's at 220 Lancaster Ave is open daily from 10:30 AM to 10:00 PM.