Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customer service experiences vary widely, with some praising friendly staff while others report rude and dismissive behavior.
Order Accuracy
Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.
Food Quality
Food quality is inconsistent, with reports of cold, overcooked, or poorly prepared items, though some customers enjoyed specific menu items.
Management Issues
Several reviews highlight poor management and staffing problems, contributing to slow service and negative customer experiences.
Cleanliness and Environment
The restaurant's cleanliness and overall environment received mixed reviews, with some describing it as grimy and in need of attention.
WS
Wesley Sturgis
1 day ago
4.0
This is a Wendy's that has been there so long, I can't remember what was there before they put a Wendy's there. It's a fast food place. Food was hot. Extra points for that. The person who took my order was friendly. Alternates were suggested but not pushed. Condiments were offered. Generally speaking, it was pleasant. Relatively clean for rolling up the lunch rush. Bathroom was clean which is so rare in a fast food place. It's not a 4 diamond dining experience but it was a hot meal for an affordable price and I am thankful for that. Thank you crew. Your doing a good job.
MM
Mark
Dec 22, 2025
1.0
I had a Jr. Bacon Cheeseburger, nuggets, fries, etc. with others from this Wendy's location to go. The building looks derelict, the interior and exterior grimy, and the workers are barely physically present. They're not outright rude, just drifting through the day without a thought given to the restaurant's purpose or what it seeks to achieve.
Were I served this food at a homeless shelter or prison, I honestly think it would be a let down. Eating here ruined my day, full stop. It's technically edible and I suppose it may supply some nutrients. It's hard to convey the feeling of loss, sorrow, despondence that comes with eating here.
You could view this Wendy's as an analogy for modern life in the U.S. - we know our society is in decline and are hopeless to stop it. It stings that I paid to eat here. I can't bring myself to ask corporate for a refund, I'd rather scream into the void dreaming that somehow, things will change. At the very least, I hope that others will stumble upon this admonition and demur.
LC
Lisa C
Nov 27, 2025
4.0
Food is consistent and hot. Staff is friendly and works hard to get your order right.
LL
Lindsay Langan
Nov 25, 2025
2.0
This is consistently the worst Wendy’s I have ever gone to. They are always slow, The drive-through line is disgraceful because they are so slow about getting food orders out that traffic literally backs up. They will consistently get your order wrong but it would take so long to get them to put the right things in the bag that you might as well just take whatever the hell they put in your bag and be happy that you have something to eat. I think one of the issues is that some of the employees cannot speak or read English, so they can’t read the order tickets properly (Which is what I experienced first hand yesterday).
LK
Lindsay Keri
Nov 8, 2025
4.0
Food was delicious, service was friendly, drive through may take some time, so if in a timely rush make sure line is low
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's at 220 Lancaster Ave, Paoli, PA?
Wendy's at 220 Lancaster Ave is open daily from 10:30 AM to 10:00 PM.
Does this Wendy's location offer drive-thru service and what are its hours?
Yes, this Wendy's location has a drive-thru service open every day from 10:30 AM to 10:00 PM.
Can I place an order online or via mobile app for this Wendy's?
Yes, you can order through the Wendy's mobile app or their website at https://order.wendys.com for convenient online ordering.
Is Wendy's at 220 Lancaster Ave currently open?
Yes, Wendy's at this location remains open and committed to serving customers with quality food.
Does this Wendy's serve breakfast items?
Yes, the Paoli Wendy's serves breakfast including combos, sandwiches, coffee, and sides available via online order or app.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
How can I contact this Wendy's location for questions or feedback?
You can call (610) 644-2093, use live chat via their Contact page, or call 888-624-8140 for customer care.
Are there other food places near Wendy's at 220 Lancaster Ave worth visiting?
Yes, nearby you can find The Olive Tree - Paoli (Greek and pizza), Saladworks (salad bar), EatNic, Trattoria San Nicola (Italian), Atlanta Bread Company, and The Salad Shop for diverse dining options.
I am in Paoli and need automotive services near Wendy's. What options are nearby?
Near Wendy's there are V & J Coachworks, V and J Collision for auto body and repair services, and Main Line Transmission which also functions as a gas station.
What health and wellness providers are located near Wendy's at 220 Lancaster Ave?
Nearby health providers include Medscope America Corporation for home health care, SV Dental for dental services, Good Chiropractic & Therapy, Christine F Hayes PT, PC for physical and occupational therapy, and The Integrated Healing Center for holistic care and yoga.