Business Details
About
Grocery StoreGiant Food Stores
The GIANT Company is a modern grocer with more than 35,000 team members dedicated to serving millions of neighbors and making a difference in local communities across Pennsylvania, Maryland, Virginia, and West Virginia. Founded in 1923 in Carlisle, Pa. The GIANT Company is known locally as GIANT, MARTIN'S, and GIANT Heirloom Market with 193 stores, online grocery services, pharmacies, and fuel stations to meet the ever-evolving needs of today’s customers. The GIANT Company is a company of Ahold Delhaize USA.
Location
Hours
Reviews
4.2
388 reviews
5 stars
219
4 stars
92
3 stars
42
2 stars
10
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several reviews highlighted poor customer service experiences, particularly with specific employees who were described as rude and unhelpful.
Cleanliness
Many customers praised the store for being clean and well-maintained, although some noted issues with unsanitary conditions in certain areas.
Stock Availability
Customers frequently mentioned inconsistent stock levels, with some items often out of stock or poorly organized.
Friendly Staff
Despite some negative experiences, many reviews noted that the staff were generally friendly and helpful.
Checkout Experience
There were complaints about the reliance on self-checkout lanes, with some customers expressing frustration over the lack of staffed checkout options.
- PHPaul HelckDec 23, 20253.0Important to keep POS software up to date.
- AWAlex WhiteNov 17, 20255.0Classic old school Giant. Love it!
- KRken rummelSep 25, 20255.0Clean , well stocked 👍👍
- CECasey ElizabethAug 4, 20251.0I have had multiple bad experiences at this giant. Today was the final straw. Jacquelyn, who works at self check out is always extremely rude & especially rude to children. I have left here multiple times in tears because of the way she has spoken to me, snapped at me & snapped at the children I am with. No matter what it is never okay to snap at a child. The 7 year old girl I was with started to scan things as I was unloading onto the belt (obviously I told her not to but she’s SEVEN) and she ended up missing some items. I was trying to go through what was scanned so I could fix it, and Jacquelyn came over and snapped at us, told us it’s not a toy (no duh) and overall made things way more stressful. I’m trying to build her confidence that she can do things in this world, but people like this create anxiety. I have had several other issues with her being mean to kids and it’s just not okay. Very short tempered, no patience, and no customer service skills. I never write reviews, I know this is her livelihood, but no one deserves to be treated that way just trying to buy groceries. I know of several other people that have stories about her too. Just not a good look. Will be driving to a different giant further away from now on.
Frequently Asked Questions About GIANT
What are the operating hours of GIANT in Newtown Square?
GIANT in Newtown Square is open daily from 6:00 AM to 10:00 PM.
Does GIANT have special holiday hours?
Yes, GIANT has modified hours on holidays such as closing early on November 27 and 18:00 closing on December 24, and is closed on December 25.
Where is GIANT located in Newtown Square?
GIANT is located at 4855 West Chester Pike, Newtown Square, PA 19073, US.
What payment options does GIANT accept?
GIANT accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
What services are offered at GIANT in Newtown Square?
Services include EasyWEIGH, Blue Rhino propane exchange, Hallmark Cards, Carry Out Cafe, and Great Entertaining.
Which languages are spoken at GIANT in Newtown Square?
English, Russian, and Spanish are spoken at GIANT in Newtown Square.
Is there a mobile app available for GIANT customers?
Yes, GIANT offers mobile apps available on iOS and Android platforms for convenient shopping.
What nearby fitness options are available around GIANT?
Retro Fitness Edgmont Square gym is nearby, great for customers looking to combine grocery shopping with fitness activities.
Are there dining options near GIANT in Newtown Square?
Yes, there are several including Spice Indian Thai Bistro, Wasabi4 Asian Fusion & Sushi Bar, PrimoHoagies, Trattoria Giuseppe, and Alfredo's Italian Kitchen.
What financial services are available near GIANT?
Western Union money transfer and Coinme ATM and currency exchange services are conveniently located near GIANT for customer needs.