Business Details
About
Mexican Restaurant
Chipotle Newtown Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.9
375 reviews
5 stars
112
4 stars
59
3 stars
36
2 stars
29
1 star
139
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers feeling disrespected and ignored during their visits.
Food Quality
Customers frequently reported poor food quality, including missing ingredients, stale items, and small portion sizes.
Cleanliness
The restaurant was often described as dirty, with unclean tables and unsanitary conditions reported by multiple customers.
Availability of Ingredients
Many reviews noted that the location frequently ran out of key ingredients, leading to disappointing experiences for customers.
Management Issues
Several customers expressed concerns about poor management and lack of accountability, suggesting that the location is poorly run.
- CBChester BoytNov 7, 20251.0This Chipotle location sucks. Every other order is got something wrong with it. I just ordered tonight and the chicken was half charcoal. Paid for guac and no guac. Drove back to the location and they offered to remake the quesadillas with the same burnt chicken and got all indignant that I wouldn't accept that and told me that I had to go online and ask for a refund. Very poor customer service. We won't be ordering from this location again. Food and service -5 Stars.
- BKBen KleinNov 1, 20251.0Hands down one of the worst Chipotle’s in the area! Always, ALWAYS have some issue. First of all I tried to use the app to make online order and what do you know, Chipotle corporate makes sure the app took my money but never placed the order. Happened before but I thought, “nah that won’t happen again”. Only way is to call chipolte help hot line which is all automated so it’s useless so thanks for that corporate America. Just so I make sure to get the employees right because I didn’t get names and don’t want to talk about the wrong ones, so this “wonderful” Chipolte experience was on November 1st, 2025 @ about 7pm. The guy who made my food was awesome! Did a great job making my food and actually hooked it up. The woman who was doing online orders was nice too and was trying to help when change machine didn’t dispense coins and was trying to help the guy figure out the math of the bill and make sure I wasn’t not charged for chips because NO SURPRISE, and not unique to this Chipolte location, they had NO CHIPS!!! That’s a Chipolte staple! The other woman who worked there was the absolute worst. Had the worst attitude, like my questions and concerns about the correct charge of the bill and when I brought up the app taking my money, she acted like I was a big annoyance to her and couldn’t be bothered to actually do the customer support aspect of her job. Hate to brake it to you but customer service is a big part of your job so lose the smart attitude or get another job! So again this Chipolte is the worst. Other than the helpfulness of the other two employees with good customer service skills, this location needs corporate to come in and clean house or reeducate its employees on what the standards are when it comes to the customer!!
- NPNick PaganoOct 18, 20251.0Never has ice for some reason
- KBKenneth BrownOct 17, 20251.0Chipotle used to be both delicious and affordable when they first opened. Today I was hungry on my lunch break and was craving their Carne Asada. So I ordered a double Carne Asada burrito and when I got to the register, I was told my order came to $20.99, and mind you that was just for a burrito. $20 for a single burrito a a fast food type chain is absolute robbery. Unfortunately after this, I will never give Chipotle my business ever again at any of their locations. I get much better quality at a more reasonable price at their competitiors. Chipotle should be ashamed of themselves for price gouging their customers. This is unacceptable and for that I hope they are not in business much longer.
- MDMegan DeStefanoOct 11, 20251.0They close at 10pm but at 9:25 they claim they ran out of cheese. They are clearly lying to get out of working so they can close early. They should be fired
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Newtown Square?
Chipotle Mexican Grill in Newtown Square is open every day from 10:45 AM to 10:00 PM.
Can I order Chipotle food online or through a mobile app?
Yes, you can order online at https://order.chipotle.com/ or through the Chipotle mobile app available on the Apple App Store.
Does Chipotle Newtown Square offer pickup and delivery services?
Yes, the restaurant offers both in-store pickup and delivery services.
What kind of menu items does Chipotle Mexican Grill offer?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.
How does Chipotle ensure the quality and sourcing of their ingredients?
Chipotle's "Food with Integrity" principles prioritize sourcing ingredients from farms with humane and sustainable practices using only 53 real ingredients.
What payment methods does Chipotle Newtown Square accept?
Chipotle accepts credit cards and offers services like catering and gift cards.
Is Chipotle Mexican Grill welcoming and inclusive to the LGBTQ community?
Yes, Chipotle Newtown Square welcomes LGBTQ customers and is an inclusive establishment.
What nearby restaurants can I visit around Chipotle Newtown Square?
Nearby you can find CAVA, a Mediterranean and Greek restaurant, MOD Pizza offering American-style pizza, and Crumbl - Ellis Preserve for desserts and cakes.
Are there any nearby places for relaxation or fitness near Chipotle in Newtown Square?
Yes, Allure Nail Bar and Organic Spa offers beauty and spa services, while solidcore is a fitness gym close by for sports and fitness instruction.
What nearby services could be useful when visiting Chipotle Newtown Square?
Nearby useful services include FedEx Office Print & Ship Center for shipping needs, Franklin Mint Federal Credit Union for banking, and the Hilton Garden Inn Newtown Square Radnor if you need accommodation.