Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported rude and unprofessional behavior from management and staff, leading to a negative dining experience.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.
Food Quality
Customers consistently mentioned cold or poorly prepared food, with some experiencing food poisoning.
Cleanliness
Several reviews noted unsanitary conditions both inside the restaurant and in food preparation areas.
Staffing Issues
Customers expressed frustration over understaffing, leading to long wait times and poor service.
DS
Daniel Squire
Oct 13, 2025
1.0
Cold nuggets and overcooked fries. Had to wait for the supervisor to finish her personal conversation with the kid, whose arm was in a sling and already moving slow, to get our food. No idea why it took so long since the food was obviously not heated up. Literally went to take a bite and spit it out. Chewing on rubber.
ES
Emily Shank
Oct 11, 2025
1.0
Management absolutely rude and disrespectful to customers. Such as attitude when speaking to them.
KK
kennedi kazimer
Oct 5, 2025
1.0
We placed a mobile order 17 minutes before closing time because we knew we would be cutting it close & didn’t want to order at the speaker 5 minutes before closing time, so we placed a mobile so that they could prepare the food and all that they had to do was hand the food to us once we got there. (I worked in fast food, so I understand). However, when we arrived, we sat in the line for about 12 minutes which obviously put us over closing time. Eventually, a heavier-set woman with glasses (potentially supervisor, and I didn’t catch a name) walked out and said to me & my group “respectfully guys, 4 minutes before close, don’t do that, we want to go home.” In which I responded, “we placed it almost 20 minutes ago and have been waiting in line for 12.” She then kept making smart remarks and rolling her eyes and just being overall bitchy.” The other 2 guys that were working were telling her to stop and saw how rude she was being to us, for no reason. Respectfully, my group & I are all young adults and have jobs, and we have all experienced working overtime or working until the very last minute of our jobs, whether we wanted to or not. I understand wanting to get out of your job on time, but until midnight, the store is open. We were all just shocked to be treated the way we were by her.
JK
Jake K
Oct 5, 2025
2.0
Placed a mobile order about 15-20 minutes before closing, then showed up about 5 minutes before closing. We waited a bit but I didn't mind. When the worker(s) came out to give us our food, the female worker with glasses then proceeded to say, "Respectfully, don't show up 5 minutes before closing and order a bunch of food."
The other 2 male workers seemed to be on our side and call out the female worker.
TP
Tom Pendergast
Sep 22, 2025
5.0
Two people working their tails off, one having a drama queen meltdown because they were busy. I don't even bother complaining about that stuff anymore, it's so hard to find good workers, I understand.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in New Kensington, PA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter New Kensington, PA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (724) 334-9009.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does New Kensington Wendy’s serve breakfast?
Yes, this Wendy’s location in New Kensington, PA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours for Wendy's in New Kensington, PA?
The drive-through at Wendy's New Kensington is open daily from 6:30 AM to midnight.
Does the New Kensington Wendy's location serve breakfast?
Yes, this location serves breakfast, including combos, croissants, biscuits, sandwiches, coffee, and sides.
How can I place an order online or through an app at Wendy's New Kensington?
You can order through the Wendy's mobile app or online at https://order.wendys.com by selecting the New Kensington location.
Is Wendy's New Kensington open for dine-in, drive-thru, and delivery?
Yes, the restaurant offers dine-in, drive-thru, and delivery services where available.
What payment options does Wendy's at 201 Tarentum Bridge Road accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How do I contact Wendy's New Kensington for questions or feedback?
You can call them directly at (724) 334-9009 or reach the customer care team via live chat on their contact page or by calling 888-624-8140.
Are there gift cards available at Wendy's New Kensington?
Yes, gift cards can be purchased in-restaurant, at various retailers, and online at the Wendy's gift card portal.
What nearby places can I visit before or after dining at Wendy's New Kensington?
Nearby you can visit Denny's for breakfast or brunch, Sunoco Gas Station for fueling up, or enjoy a car wash at Clean Express Auto Wash.
Is there a nearby gas station close to Wendy's for convenience?
Yes, Sunoco Gas Station and GetGo are nearby for fueling and convenience needs.
Are there other dining options near Wendy's in New Kensington?
Yes, you can find Long John Silver's for seafood, Papa John's Pizza for pizza, and A&W Restaurants for American-style meals nearby.