Wendy's

3.6
994 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
201 Tarentum Bridge Road, New Kensington, PA
15068, United States

Hours

Reviews

3.6
994 reviews
5 stars
377
4 stars
235
3 stars
171
2 stars
51
1 star
160

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from management and staff, leading to a negative dining experience.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.

Food Quality

Customers consistently mentioned cold or poorly prepared food, with some experiencing food poisoning.

Cleanliness

Several reviews noted unsanitary conditions both inside the restaurant and in food preparation areas.

Staffing Issues

Customers expressed frustration over understaffing, leading to long wait times and poor service.
  • DS
    Daniel Squire
    Oct 13, 2025
    1.0
    Cold nuggets and overcooked fries. Had to wait for the supervisor to finish her personal conversation with the kid, whose arm was in a sling and already moving slow, to get our food. No idea why it took so long since the food was obviously not heated up. Literally went to take a bite and spit it out. Chewing on rubber.
  • ES
    Emily Shank
    Oct 11, 2025
    1.0
    Management absolutely rude and disrespectful to customers. Such as attitude when speaking to them.
  • KK
    kennedi kazimer
    Oct 5, 2025
    1.0
    We placed a mobile order 17 minutes before closing time because we knew we would be cutting it close & didn’t want to order at the speaker 5 minutes before closing time, so we placed a mobile so that they could prepare the food and all that they had to do was hand the food to us once we got there. (I worked in fast food, so I understand). However, when we arrived, we sat in the line for about 12 minutes which obviously put us over closing time. Eventually, a heavier-set woman with glasses (potentially supervisor, and I didn’t catch a name) walked out and said to me & my group “respectfully guys, 4 minutes before close, don’t do that, we want to go home.” In which I responded, “we placed it almost 20 minutes ago and have been waiting in line for 12.” She then kept making smart remarks and rolling her eyes and just being overall bitchy.” The other 2 guys that were working were telling her to stop and saw how rude she was being to us, for no reason. Respectfully, my group & I are all young adults and have jobs, and we have all experienced working overtime or working until the very last minute of our jobs, whether we wanted to or not. I understand wanting to get out of your job on time, but until midnight, the store is open. We were all just shocked to be treated the way we were by her.
  • JK
    Jake K
    Oct 5, 2025
    2.0
    Placed a mobile order about 15-20 minutes before closing, then showed up about 5 minutes before closing. We waited a bit but I didn't mind. When the worker(s) came out to give us our food, the female worker with glasses then proceeded to say, "Respectfully, don't show up 5 minutes before closing and order a bunch of food." The other 2 male workers seemed to be on our side and call out the female worker.
  • TP
    Tom Pendergast
    Sep 22, 2025
    5.0
    Two people working their tails off, one having a drama queen meltdown because they were busy. I don't even bother complaining about that stuff anymore, it's so hard to find good workers, I understand.

Frequently Asked Questions About Wendy's

Is New Kensington Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.