Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
4.5
584 reviews
5 stars
403
4 stars
107
3 stars
34
2 stars
16
1 star
24
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing food poisoning and incorrect orders.
Service Issues
Many reviews highlighted slow service, incorrect orders, and lack of accountability from staff.
Cleanliness
The establishment is noted for its cleanliness, with several customers praising the clean environment.
Friendly Staff
Numerous reviews mentioned friendly and polite staff, contributing positively to the customer experience.
Ice Cream Variability
While many enjoyed the ice cream, there were complaints about inconsistent preparation and missing ingredients in blizzards.
MM
mac mac
Feb 19, 2026
1.0
Floors are always sticky as if they don't mop at all, mold underneath their freezers and pop machine, the pop machine also takes oddly like chemicals.
They never have a set staff, anytime we go in theres new people and we never see them again.
Honestly reminds me of the dq in burks county. ..
Odd they seem to only have young teenage girls working all the time. No adults what so ever.
TK
Titus Kitchen
Feb 4, 2026
1.0
My main complaint as a person who has worked in food service was the disregard for food safety. I saw multiple people with their phones while preparing food which is a huge issue as phones tend to have more bacteria than a literal toilet seat. Also way to many people had drinks in hand or on food prep stations which also is an invitation for bacteria. I was doordashing recently and I had to wait for at least 10minuets for a mini blizzard... and that was after waiting for an employee to come and take the order and she was rude abt it too. I normally have sympathy for a lot of this stuff but this is a well staffed store! There are way more employees than I work with in food services. I have to say Im glad I was only a dasher because I probably would have gotten sick from the poor food safety! Who knows how bad the grill food safety is!
BB
Brooke Beyer
Jan 18, 2026
4.0
So, I really do like anything we ever get...which is some kind of ice cream and cheese curds. We always get a large. 50% of the time they send a small. And then for the ice cream- the maple milkshakes for example are always different. Sometimes it is like they have the cookie crumbles in it, other times it tastes like plain ice cream. The banana split, we have ordered it and it be sent upside down. The blizzards- sometimes they are great, and other times there is badicallu nothing in them(and to make it clear, I dont like obnoxious amounts of stuff in my ice cream, just a regular blizzard).
I will say i have heard management try to explain to them nicely what they've done wrong and that they need to next time do xyz and I appreciate fhe kindness to their staff to try and solve the problems. I just wish it would stick. I dont expect anybody to be perfect...but like. Some of the stuff is pricey. So to get a small, instead of a large- it is frustrating. We dont even say anything 75% of the time anymore.
RR
reviewer
Dec 17, 2025
2.0
The ice cream is good. The food is horrible tho. Like I got food poisoning from that stuff. Don’t eat the burgers. Oh also they gave 2 pup cups to my dog so the workers are very nice
P.S bring back the mixing bowl mashup and I’ll change my review
DD
Dolores DiMaria
Dec 8, 2025
5.0
Very .very clean Everytime. Staff is very friendly as well as managers/owners. I visit here frequently.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, and various shakes and malts.
Does this Dairy Queen location have a drive-thru and outdoor seating?
Yes, the Dairy Queen Grill & Chill on 2100 Freeport Rd has both a drive-thru and outdoor seating available for customers.
Is this Dairy Queen family-friendly and accessible for children?
Yes, this location is family-friendly, welcomes children, and provides booster seats and wheelchair accessibility.
Can I order food online for pickup at this Dairy Queen?
Yes, you can order online for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/16897/.
Does Dairy Queen Grill & Chill offer free WiFi to customers?
Yes, free WiFi is available at this Dairy Queen location for customers.
Where is Dairy Queen Grill & Chill located?
It is located at 2100 Freeport Rd, New Kensington, PA 15068-4810, USA.
How can I get exclusive deals and offers from this Dairy Queen?
You can download the Dairy Queen app for exclusive deals at https://www.dairyqueen.com/app.
What nearby convenience stores are close to Dairy Queen Grill & Chill?
7-Eleven and Sunoco are nearby convenience stores where you can grab coffee or quick snacks before or after visiting Dairy Queen.
Are there any nearby restaurants where I can dine after visiting Dairy Queen?
Nearby dining options include KFC for fast food and DWB Grill which offers American cuisine and a bar setting.
What nearby services can help customers with transportation or automotive needs near Dairy Queen?
Customers can use U-Haul rental services or visit automotive repair and detailing shops such as Automotion Auto Detailing, Tire Stop INC, and Bouchards CAR WASH close to Dairy Queen.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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