Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
305 Greensburg Rd, New Kensington, PA
15068-3917, United States
Hours
Reviews
4.0
410 reviews
5 stars
222
4 stars
69
3 stars
45
2 stars
26
1 star
48
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, particularly in the drive-thru, with long wait times and orders taking too long to fulfill.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food, leading to customer dissatisfaction.
Food Quality
While some customers praised the ice cream and certain food items, there were numerous complaints about cold, burnt, or improperly prepared food.
Customer Service
Feedback on customer service was mixed; while some employees received praise for their friendliness, others were criticized for rudeness and poor management.
Cleanliness
The establishment was noted for being clean, although some customers mentioned issues with food handling and overall organization.
- TSThings And StuffOct 28, 20255.0Always a relatively fast way for locals to get a quick treat.
- LBLea BrowningSep 22, 20251.0I ordered 2 bacon cheeseburger combos. One looked eatable. One looked as if they'd pulled a single cheeseburger and made it a deluxe without the bacon. The fries looked, felt and tasted if they were made yesterday. Combos come with drinks and fries. Well they didn't send but one. I fed my burger to the dogs. I couldnt eat any of it. Id be ashamed I paid 17 for this order. My hubby ate his. He eats anything. So my combo wasted money. I ordered the 4piece chicken tenders last time, they were hard. I thought we'll maybe there having an off day but no this is normal. Why would u put food out that u wouldnt eat yourself? Do better!!
- EBEric BartoSep 22, 20255.0Ice cream is awesome
- EBEric BartoSep 22, 20254.0Amazing ice cream
- AIApril ImmSep 14, 20251.0Absolutely horrible, my husband stopped tonight, to get a couple of blizzard trough the drive thru, he waited about 30 minutes, and both came back wrong! He said a bunch of young people that had no idea what they were doing! This isn't the first time we had trouble with this diary queen, but it will be the last, we will never go back! It's poorly run with no adult managers!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in New Kensington?
Dairy Queen Grill & Chill in New Kensington is open daily from 10:30 AM to 9:00 PM.
What is the address and contact number for Dairy Queen Grill & Chill?
The location is at 305 Greensburg Rd, New Kensington, PA 15068-3917. You can reach them by phone at +1 724-337-3370.
What type of food and treats can I find at Dairy Queen Grill & Chill?
They offer classic fast-food items including soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, and Grillburgers®.
Does Dairy Queen Grill & Chill offer facilities suitable for families and children?
Yes, the location is family-friendly, welcomes children, offers high chairs, outdoor seating, restrooms, and has wheelchair accessibility.
Can I place an order online or use any mobile app deals at Dairy Queen Grill & Chill?
Yes, mobile ordering and rewards are available. You can also download their app for exclusive deals via their featured message link.
Is there Wi-Fi and drive-thru service at this Dairy Queen location?
Yes, free Wi-Fi is available and they offer a drive-thru for your convenience.
What is the official website and social media page of Dairy Queen Grill & Chill in New Kensington?
Their official website is https://www.dairyqueen.com/en-us/locations/pa/new-kensington/305-greensburg-rd/19091/ and you can visit their Facebook page at https://www.facebook.com/229855127107433.
Are there any gas stations near Dairy Queen Grill & Chill to fuel up before or after your meal?
Yes, Glassmere Fleet Fueling #346 is nearby, which can be convenient if you want to refuel your vehicle when visiting Dairy Queen.
Where can I find nearby retail stores or pharmacies when visiting Dairy Queen Grill & Chill?
Nearby you can find Walgreens and CVS Pharmacy for any pharmacy needs, and Family Dollar and Dollar Tree for discounted shopping.
What local automotive services are close to Dairy Queen Grill & Chill?
Several automotive-related businesses are nearby, including WTH Rust and Body repair, McDermott Auto Sales and Service, and Aquajet Express car wash.