Arby's

4.0
609 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
704 Fourth St, New Kensington, PA
15068, United States

Hours

Reviews

4.0
609 reviews
5 stars
299
4 stars
149
3 stars
92
2 stars
21
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from friendly and helpful staff to rude and unprofessional behavior.

Food Quality

There were numerous complaints about food being cold, poorly prepared, or not fresh, alongside some positive mentions of specific items.

Cleanliness

Several reviews highlighted unsanitary conditions in the dining area and bathrooms, with some customers expressing concern over food safety.

Speed of Service

Many customers noted slow service, particularly during busy times, with some expressing frustration over long wait times.

Pricing

Customers commented on the rising prices and perceived value, with some feeling that the quality did not justify the cost.
  • RB
    rasheeda bryant
    Dec 23, 2025
    2.0
    The dining room was so cold. They definitely don't want you to sit and eat. I had a comp card from a different meal that had gone wrong - went in to use it the other day, and the lady who took my order KNOWING I WAS USING A COMP CARD handed me a cold chicken sandwich and a 4-piece potato cake with one literal inedible one in the bag. It was cold, hard, and grease laden. With a thank you and a smile she handed that bag to me. I think she's a manager. Jokes on me I guess. So when I went to the counter to tell her, she said thanks for your feedback. That was my cue to get gone. No offer to now make the new issue right. BTW there was another woman there with me when I ordered. She asked for fresh food this time citing that her food was cold last time so there's that. They've got a pattern happenin' dahn at the Arby's. Bring a mini microwave with ya the next time ya orda!! Or better yet, bring a garbage can because the hygiene practices and being practiced either.... On my way out, I looked down and her finger nails were so FILTHY I nearly lost the 3 palatable potato cakes I was able to get down. Do not recommend. Womp womp.
  • BB
    Bryan Black
    Dec 16, 2025
    4.0
    Good breaded chicken sandwich plus late night hrs.
  • FZ
    Fishing With Zane
    Nov 16, 2025
    1.0
    Rudest arbys I've ever went to. The store was a disgusting mess
  • IY
    Isaiah Yoder
    Nov 16, 2025
    1.0
    This restraunt was horrible rude to me and my group. The food was cold, there was plenty of time and they wouldnt take any more orders. The bathrooms were a mess and there were crickets and ants all over the floor
  • DH
    Donna Hendrickson
    Nov 15, 2025
    3.0
    The place is nice and the service was great but I can't recommend the steak bites. The mac and cheese is very good and curly fries are good but the steak bites look like little pieces of coal and are very dry. They appear to be overcooked. I truly wouldn't recommend them.