Usually I don’t have issues with this place, but as it gets busier heading into summer, the current setup just isn’t working.
Closing the lobby while traffic increases only adds to the congestion. Cars end up lining up out onto the road, which makes it harder for everyone to get in and out and honestly feels unsafe.
Keeping the lobby open during peak times would help move things along much faster and reduce the risk of accidents. Right now, it’s just creating unnecessary frustration.
SS
Spencer
Mar 20, 2026
5.0
Hands down best banana milkshake from a chain dessert place
SR
Sasha Rychorcewicz
Mar 18, 2026
5.0
Love this dq!
CV
Cheryl Visconti
Mar 17, 2026
5.0
The counter clerk was very helpful.
TK
Titus Kitchen
Feb 4, 2026
1.0
My main complaint as a person who has worked in food service was the disregard for food safety. I saw multiple people with their phones while preparing food which is a huge issue as phones tend to have more bacteria than a literal toilet seat. Also way to many people had drinks in hand or on food prep stations which also is an invitation for bacteria. I was doordashing recently and I had to wait for at least 10minuets for a mini blizzard... and that was after waiting for an employee to come and take the order and she was rude abt it too. I normally have sympathy for a lot of this stuff but this is a well staffed store! There are way more employees than I work with in food services. I have to say Im glad I was only a dasher because I probably would have gotten sick from the poor food safety! Who knows how bad the grill food safety is!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, and various shakes and malts.
Does this Dairy Queen location have a drive-thru and outdoor seating?
Yes, the Dairy Queen Grill & Chill on 2100 Freeport Rd has both a drive-thru and outdoor seating available for customers.
Is this Dairy Queen family-friendly and accessible for children?
Yes, this location is family-friendly, welcomes children, and provides booster seats and wheelchair accessibility.
Can I order food online for pickup at this Dairy Queen?
Yes, you can order online for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/16897/.
Does Dairy Queen Grill & Chill offer free WiFi to customers?
Yes, free WiFi is available at this Dairy Queen location for customers.
Where is Dairy Queen Grill & Chill located?
It is located at 2100 Freeport Rd, New Kensington, PA 15068-4810, USA.
How can I get exclusive deals and offers from this Dairy Queen?
You can download the Dairy Queen app for exclusive deals at https://www.dairyqueen.com/app.
What nearby convenience stores are close to Dairy Queen Grill & Chill?
7-Eleven and Sunoco are nearby convenience stores where you can grab coffee or quick snacks before or after visiting Dairy Queen.
Are there any nearby restaurants where I can dine after visiting Dairy Queen?
Nearby dining options include KFC for fast food and DWB Grill which offers American cuisine and a bar setting.
What nearby services can help customers with transportation or automotive needs near Dairy Queen?
Customers can use U-Haul rental services or visit automotive repair and detailing shops such as Automotion Auto Detailing, Tire Stop INC, and Bouchards CAR WASH close to Dairy Queen.
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